How do I unpair my Gen2 Touchscreen smartwatch from my phone? Open the Citizen Connected app. Tap the Watch icon in the top right corner of the app. Swipe up to view watch details, then tap UNPAIR & RESET. Finally, go to the phone’s Bluetooth settings and select your watch name to forget or unpair the device. Related articles How do I reset my smartwatch to factory settings on the Gen2 touchscreen smartwatch? How do I unpair my hybrid Gen2 smartwatch from my phone? How do I set up my CZ Smart Gen 2 Hybrid watch? What are the sensors on my Gen2 Touchscreen smartwatch? How do I factory reset my device?