Ensure you are using the included charger. Do not use a USB hub, USB splitter, USB y-cable, battery pack or other peripheral device to charge. Be sure to have your charger on a flat surface out of direct sunlight and in a well ventilated area. Any laptop USB port or UL approved USB wall adapter will charge your watch.
To charge your watch, place it directly on the magnetic charger and look for the lightning bolt to appear on the watch face, either on screen or by swiping down.
Be sure that there is no moisture on your watch or charging station as any moisture or sweat can lead to corrosion of the electrical contacts and prevent charging and data transfer. To be sure you are charging correctly:
- Wipe the device using a damp cloth and then wipe dry.
- Allow the device to dry completely before charging.