How often to I need to sync my Gen 2 Hybrid smartwatch in the Citizen Connected app? We recommend syncing at least once daily to guarantee your device stays fully updated and properly functioning. Regularly syncing in the Citizen Connected app also prevents the loss of Activity data. Related articles Why can't I pair my watch to my phone? What if I have a question that isn't answered here? How do I set my watch? How long is the warranty on my Citizen Watch? How can I access the settings menu?