What are Virtual Appointments? Talk one-on-one with a Citizen Watch Specialist on a 30 minute video chat. Receive first-class service in selecting a timepiece for whatever your needs are right now. Booking is easy and free. So find a day and time that works for you. Learn More. Related articles Can I buy a replacement strap or links for my watch? How long is the warranty on my Citizen Watch? Where is my order? How do I send my watch in for repairs? Is a signature required upon delivery?