What are Virtual Appointments? Talk one-on-one with a Citizen Watch Specialist on a 30 minute video chat. Receive first-class service in selecting a timepiece for whatever your needs are right now. Booking is easy and free. So find a day and time that works for you. Learn More. Related articles How do I send my watch in for repairs? Where is my order / tracking number? How do I set my watch? Why won’t my watch take calls, even though I enabled it to? How do I get a manual for my watch?