FREE RETURNS & OUR GUARANTEE
Every Citizenwatch.com purchase comes with our 30-day, money-back guarantee so that you can be sure your new Citizen timepiece meets your expectations.
Please visit RETURNS to generate a free shipping label. You will need your email address, billing zip code, and order number to start the process.
If you are unable to use the online service, please submit an inquiry via our Contact Us page and provide the following information.
- The email address associated with your order
- Your order number
- Your return reason code (choose from below):
- CR = Changed Mind
- NA = Not as Pictured or Described
- BP = Found Better Price Elsewhere
- MS = Other (please describe)
Refunds will be issued to the purchaser in the same form of payment used for the original sales transaction. Please allow 7-10 business days for your return to be processed after it has been received at our facility. Credits cannot be issued until the merchandise being returned or exchanged is received.
Returns must be in original condition and received unaltered, unworn and in saleable condition. Any links removed when sized must also be returned.
If any items are missing from the return package (including any gifts with purchase), a partial refund may be applied.
- For watches purchased through other retailers, please work with them directly.
- Free returns are not offered on orders shipping to an APO/FPO address.