We offer a 30-day, money-back guarantee on all CitizenWatch.com purchases. Returns are accepted for products purchased through CitizenWatch.com only, and a Return Authorization is required for all returns/exchanges.
To obtain a Return Authorization, please email customercare@citizenwatch.com or call (800) 321-1023 and provide the following information:
- The email address associated with your order
- Your order number
- Your return reason code (choose from below):
- CR = Changed Mind
- NA = Not as Pictured or Described
- BP = Found Better Price Elsewhere
- MS = Other (please describe)
Our customer care team are available from 9am-8pm, Monday-Friday, excluding holidays.
Refunds will be issued to the purchaser in the same form of payment used for the original sales transaction. Credits cannot be issued until the merchandise being returned or exchanged is received.
We only accept returns of watches in original condition (e.g. unworn, no scratches) in the original packaging, original tickets and warranty card. Any links that were removed when being sized must also be returned.
If any items are missing from the return package (including any gifts with purchase), a partial refund may be applied.
For watches purchased through other retailers, please work with them directly.