If you live in the United States, and your watch needs service, please send your Citizen timepiece to our Torrance, CA facility following the instructions below.
1. Package your timepiece in a sturdy container with sufficient padding to protect your watch during transit. All shipping containers and packing materials are discarded upon receipt, so please do not include any containers and/or materials you wish returned.
2. Complete a repair submission form, and be sure to include your daytime telephone number, email address and a detailed description of the problem. If possible, please also include the serial number which can be found on the case back of your watch.
3. Address your package and send via insured carrier to:
Attn: Customer Service
1000 W 190th St
Torrance, CA 90502-1040
If you submit your repair within your warranty period, please be sure to include your completed warranty card or proof of purchase detailing the date and model. For out-of-warranty work, or for work not covered by the warranty, an estimate detailing such costs will be sent to you prior to proceeding with the repair. Chargeable repair work will not commence until we have received your approval. You may authorize Citizen to proceed with the repair by mailing in a check, cash, or money order.
Please note: We are unable to quote exact repair prices via email or telephone until our technicians have had an opportunity to physically inspect your timepiece.
Turnaround time varies by time of year, but generally runs about 8 business days after approval and payment of an estimate. Warranty work will flow through without an estimate and is usually completed within 8 business days after receipt.