How do I cancel an online order? As we try to get orders out as quickly as possible, the cancellation window is very small. Citizen is not able to cancel an order once it is place. We do offer free and easy returns. If you are not satisfied with your purchase, please Contact Us. Related articles Can I make changes to my online order? What is your return policy? Where is my confirmation email? Did my order go through? Where is my order? How can I change the size of my watch band?