Every Citizenwatch.com purchase comes with our 30-day, money-back guarantee so that you can be sure your new purchase exceeds expectations.
** HOLIDAY RETURN POLICY **
For your convenience, orders placed on Citizenwatch.com between 11/1/23 and 12/24/23 can be returned until 1/31/24.
** HOLIDAY RETURN INSTRUCTIONS **
If you would like to return a Citizen watch that you either gave or received as a Holiday gift, please visit our RETURNS page and you will be able to easily generate your return shipping label.
Please provide us with the below information:
- The email address associated with your order
- Your order number
- Your return reason code (choose from below):
- CR = Changed Mind
- NA = Not as Pictured or Described
- BP = Found Better Price Elsewhere
- MS = Other (please describe)
Please allow 7-10 business days after the return has been received at our facility for the refund to be processed back to the original form of payment provided on the original order transaction.
We only accept returns of watches in original condition (e.g. unworn, no scratches) in the original packaging, original tickets, and warranty card. Any links that were removed when being sized must also be returned.
If any items are missing from the return package (including any gifts with purchase), a partial refund may be applied.
For watches purchased through other retailers, please contact them directly.