If you are not completely satisfied with your order, every Citizenwatch.com purchase comes with our 30-day, money-back guarantee so that you can be sure your new purchase exceeds expectations.
Our wonderful team is here and ready to help you find a different model or assist with an exchange. If you'd like to explore this option, please Contact Us and share a little more about what you need. We're excited to assist you!
** HOLIDAY RETURN POLICY **
For your convenience, any orders placed on Citizenwatch.com between 11/1/24 and 12/24/24 can be returned until 1/24/25.
** HOLIDAY RETURN INSTRUCTIONS **
If you would like to return a Citizen watch that you either gave or received as a Holiday gift, please visit our RETURNS page, log into your account or use the guest section to easily generate your return shipping label. be sure to enter the order # (example. CWUS_1234567890, email used on order and the billing zip code.
Please allow 7-10 business days after the return has been received at our facility for the refund to be processed back to the original form of payment provided on the original order transaction.
We only accept returns of watches in original condition (e.g. unworn, no scratches) in the original packaging. Any watch links removed when asked to be sized must also be returned.
If any items are missing from the return package (including any gifts with purchase), a partial refund may be applied.
For watches purchased through other retailers, please contact them directly.