Every Citizenwatch.com purchase comes with our 30-day, money-back guarantee so that you can be sure your new purchase exceeds expectations.
** HOLIDAY RETURN POLICY **
For your convenience, orders placed on Citizenwatch.com between 11/20/19 and 12/20/19 can be returned until 1/20/20.
** HOLIDAY RETURN INSTRUCTIONS **
If you would like to return a Citizen watch that you either gave or received as a Holiday gift, please send an email to firstname.lastname@example.org and provide the following information:
- The email address associated with the order
- Citizenwatch.com order number
- Return reason code (choose from below):
CR = Changed Mind
NA = Not as Pictured or Described
DF = Didn't Fit or Didn't Like
BP = Found Better Price Elsewhere
MS = Other (please provide details)
A Customer Care representative will email you a Return Authorization number and free return shipping label. If you prefer, you may also call us and we will be happy to assist you by phone: 1-800-321-1023, Monday through Friday, 9AM-8PM Eastern time. Please note that we accept returns for products purchased through Citizenwatch.com only, that are in original condition (unworn, with original packaging, and any removed links included). Any gift with purchase items must also be returned; in the event that any of these items are not returned, additional charges may apply.
Please allow up to two weeks for your return to be processed once it has arrived at our facility. Refunds will be issued to the purchaser in the same form of payment used for the original sales transaction.