Every Citizenwatch.com purchase comes with our 30-day, money-back guarantee so that you can be sure your new Citizen timepiece meets your expectations.
At this time we do not offer online exchanges.
If you would like to return your watch, please click here to generate a free return shipping return label.
Please note that we accept returns for products purchased through Citizenwatch.com only.
All returns must be in it's original condition (unworn, with original packaging, and any removed links included). Any gift with purchase items must also be returned; in the event that any of these items are not returned, additional charges may apply.
Please allow up to two weeks for your return to be processed once it has arrived at our facility. Refunds will be issued to the purchaser in the same form of payment used for the original sales transaction.