How do I reset my password? Your Citizen Rewards password can be reset by selecting "forgot password" at the login page on Citizenwatch.com. Related articles How do I reset my Smartwatch to factory settings? I forgot the passcode I set to my Smartwatch and am locked out. How do I fix this? What if I have a question that isn't answered here? Can I transfer my points to someone else, or redeem for cash? How do I sign up for Citizen Rewards?