Online Ordering
When you purchase from Citizenwatch.com, you are buying directly from the brand. We offer a range of services to ensure your shopping experience is secure, seamless, and convenient, and that your order arrives quickly and safely. Your complete satisfaction is important to us. Read more about our offerings, services, and policies here.
Placing an Order
Order Status & Troubleshooting
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- Where is my order?
- Where is my confirmation email? Did my order go through?
- Where can I find my order tracking number?
- How do I cancel or modify an online order?
- I had a discount that expired before I could use it. Can you honor the code still?
- I forgot to apply my discount. Can you retroactively apply it?
Returns & Refunds
Size & Fit Guide
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- What is Virtual Try-On?
- How do I measure my wrist size?
- How do the different materials affect the fit and feel of a CITIZEN watch?
- How do I select the right watch for me?
- How do I understand the Case Thickness of the watch?
- Do you offer bracelet link removal's on the CZ Smartwatch?