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General

Warranty & Watch Registration

  • How do I register my watch?
  • Why doesn't the Citizen app recognize my watch?
  • I purchased in the USA but live elsewhere. How long is my warranty?
  • How long is the warranty on my Citizen Watch?

Manuals & Setting Instructions

  • How do I get setting instructions for my watch?
  • B620 Manual
  • How do I find my watch caliber number?
  • How do I set my watch?
  • What is the best way to care for my watch?
  • How do I charge my eco-drive watch?
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Parts & Repairs

  • How can I make the bracelet bigger on my watch?
  • How do I send my watch in for repairs?
  • How can I size my watch band?
  • Where can I buy a replacement strap for my watch?

Ordering Online

  • What is your Holiday return policy?
  • Where is my order?
  • What is your return policy?
  • Where can I buy a Citizen Watch?
  • How do I cancel an online order?
  • Can I make changes to my online order?
See all 7 articles

Payment Options

  • Affirm online financing
  • What is Eco-Drive?