General

Warranty & Watch Registration

• How do I register my watch?
• Why doesn't the Citizen app recognize my watch?
• I purchased in the USA but live elsewhere. How long is my warranty?
• How long is the warranty on my Citizen Watch?

Manuals & Setting Instructions

• How do I get setting instructions for my watch?
• B620 Manual
• How do I find my watch caliber number?
• How do I set my watch?
• What is the best way to care for my watch?
• How do I charge my eco-drive watch?

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Parts & Repairs

• How can I make the bracelet bigger on my watch?
• How do I send my watch in for repairs?
• How can I size my watch band?
• Where can I buy a replacement strap for my watch?

Ordering Online

• Where is my order?
• What is your return policy?
• Where can I buy a Citizen Watch?
• How do I cancel an online order?
• Can I make changes to my online order?
• How secure is my online purchase?

Payment Options

• Affirm online financing
• What is Eco-Drive?