• Where is my order? plus icon minus icon
  •   Please CLICK HERE to access your Citizen online order status .  Both registered and non registered customers can check the status of online orders by entering their order number, email and billin... See more
  • Where is my confirmation email? Did my order go through? plus icon minus icon
  • On occasion, Order and Shipping Confirmation emails are sent to the spam or junk folders, or appear on the Promotions tab in Gmail. Please be sure to check those folders and allow emails from Citiz... See more
  • Where can I buy a Citizen Watch? plus icon minus icon
  • Citizen Watches can be purchased at various authorized retailers in the USA. Visit our store locator to find a Citizen authorized retailer near you, and to browse a list of authorized online retail... See more
  • Can I make changes to my online order? plus icon minus icon
  • Orders placed online cannot be changed once they have been submitted. If you you want to Cancel your order or have it returned to us, please see Canceling an Order. <<  Can I make a change to the s... See more