Order Status

  • Where can I find my order tracking number? plus icon minus icon
    • A Shipping Confirmation email with your UPS tracking number will be sent to you as soon as your order leaves our warehouse. Please note that it may take a few hours for tracking to appear in the UP... See more
  • Where is my order? plus icon minus icon
    •   View your Citizen online order status HERE at any time. Both registered and non registered customers can check the status of online orders by entering their order number, email and billing zip co... See more
  • Where is my confirmation email? Did my order go through? plus icon minus icon
    • On occasion, Order and Shipping Confirmation emails are sent to the spam or junk folders, or appear on the Promotions tab in Gmail. Please be sure to check those folders and allow emails from Citiz... See more
  • Where can I buy a Citizen Watch? plus icon minus icon
    • Citizen Watches can be purchased at various authorized retailers in the USA. Visit our store locator to find a Citizen authorized retailer near you, and to browse a list of authorized online retail... See more
  • Can I make a change to the shipping address? plus icon minus icon
    • As we aim to process and ship orders as quick as possible, we can not guarantee any modifications once the order has been submitted.  It is very important to be sure the ship to address is correct ... See more