Ordering Online

  • I didn't get an order confirmation email. Did my order go through? plus icon minus icon
    • On occasion, Order and Shipping Confirmation emails are sent to the spam or junk folders, or appear on the Promotions tab in Gmail. If you paid with Paypal, please make sure to check the email acco... See more
  • What is your Holiday return policy? plus icon minus icon
    • Every Citizenwatch.com purchase comes with our 30-day, money-back guarantee so that you can be sure your new purchase exceeds expectations. ** HOLIDAY RETURN POLICY ** For your convenience, orders ... See more
  • Where is my order? plus icon minus icon
    • Please allow up to 2 business days for your order to be processed, prior to shipping. (Orders with bracelet sizing requested require an additional 2-4 business days for processing.) Note that order... See more
  • What is your return policy? plus icon minus icon
    • We offer a 30-day, money-back guarantee on all CitizenWatch.com purchases. Returns are accepted for products purchased through CitizenWatch.com only.  To obtain a Return Authorization, please visit... See more
  • Where can I buy a Citizen Watch? plus icon minus icon
    • Citizen Watches can be purchased at various authorized retailers in the USA. Visit our store locator to find a Citizen authorized retailer near you, and to browse a list of authorized online retail... See more
  • How do I cancel an online order? plus icon minus icon
    • If your order has not already shipped, it may be possible to cancel your order. Please call our customer care team at (800) 321-1023. See more
  • Can I make changes to my online order? plus icon minus icon
    • Orders placed online cannot be changed once they have been submitted. If you you want to Cancel your order or have it returned to us, please see Canceling an Order. <<  Can I make a change to the s... See more
  • How secure is my online purchase? plus icon minus icon
    • We understand many customers are concerned about security of their personal information and the privacy of their online transactions. At citizenwatch.com we ensure your details are kept safe by enc... See more