Product Information

Common questions related to product information.

• What is the value of my Bulova watch?
We are unable to provide the value of older or vintage watches as this is not a service we offer. We can only provide the prices for watches available on Bulova.com. You may be able to obtain more ... See more
• Do you offer engraving?
At this time, we do not offer engraving services. We suggest contacting your local authorized Citizen retailer/jeweler to discuss engraving options.  They can best advise if the desired message wil... See more
• Do you offer bracelet link removal's on the CZ Smart watch?
The CZ Smart watches are securely packaged and sealed by the manufacturer. Because of this, we are unable to provide the bracelet link removal service at time of purchase. We do, however, recommend... See more
• Where can I find instructions for adjusting the band?
We do not include instructions for adjusting the band on a watch because we typically recommend that we, a watch specialist, or professional jeweler do the adjustment to avoid any inadvertent or ac... See more
• I have recharged my watch but the second hand still jumps
When an Eco Drive timepiece reaches a low or no charge state, a full recharge will be required. Following a full recharge from a low or no charge state, it is necessary to “reset” the movement to r... See more
• The second hand on my eco-drive watch "jumps" instead of ticking every second
Your Eco-Drive timepiece is specially powered by Citizen's proprietary ECO-DRIVE TECHNOLOGY, which converts any source of light (natural and artificial) into usable energy. The harnessed energy is ... See more
• Does Citizen have any hybrid smartwatches?
Released late Spring 2020, the Connected watch from Citizen is a hybrid smartwatch connecting to your smartphone using Bluetooth™ technology. You can customize your functions through the Citizen Co... See more