Product Information

Common questions related to product information.

• Can I wear my Promaster Diver watch in a hot tub?
While the Promaster Diver and other diver watches can withstand hot water temperatures for a short period of time, we recommend using caution. Depending on the water temperature, it is recommended ... See more
• Why do watches and clocks with Roman numerals use “IIII” instead of “IV”?
You may have noticed this somewhat unusual use of Roman numerals on a watch face. with four o’clock represented as ‘IIII’ instead of the ‘IV’. Although it may look wrong or misplaced, it is actuall... See more
• Do you offer engraving?
At this time, we do not offer engraving services. We suggest contacting your local authorized Citizen retailer/jeweler to discuss engraving options.  They can best advise if the desired message wil... See more
• How long does it take to size my watch?
It generally takes up to 2 business days to have your watch bracelet band sized.  Our experienced technicians size the watches by hand, upon order, especially for you.  Once the watch has been size... See more
• Do you offer bracelet link removal's on the CZ Smartwatch?
The CZ Smart watches are securely packaged and sealed by the manufacturer. Because of this, we are unable to provide the bracelet link removal service at time of purchase. We do, however, recommend... See more
• What is the value of my Citizen watch?
Please be advised we are unable to authenticate or provide the value of older or vintage watches as this is not a service we offer. We advise customers to take their timepieces to a professional je... See more
• Where can I find instructions for adjusting the band?
We do not include instructions for adjusting the band on a watch because we typically recommend that we, a watch specialist, or professional jeweler do the adjustment to avoid any inadvertent or ac... See more
• I have recharged my watch but the second hand still jumps
When an Eco Drive timepiece reaches a low or no charge state, a full recharge will be required. Following a full recharge from a low or no charge state, it is necessary to “reset” the movement to r... See more
• The second hand on my eco-drive watch "jumps" instead of ticking every second
Your Eco-Drive timepiece is specially powered by Citizen's proprietary ECO-DRIVE TECHNOLOGY, which converts any source of light (natural and artificial) into usable energy. The harnessed energy is ... See more
• Does Citizen have any hybrid smartwatches?
Released late Spring 2020, the Connected watch from Citizen is a hybrid smartwatch connecting to your smartphone using Bluetooth™ technology. You can customize your functions through the Citizen Co... See more