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  1. Citizen Watch America
  2. CZ Smart
  3. Touchscreen
  4. Gen 1
  5. Synching and Troubleshooting

Synching and Troubleshooting

  • Why aren’t calls showing up on my watch? plus icon minus icon
  • Make sure you’ve been through onboarding in the Phone Setup watch app. If you’ve gone through setup and still aren’t receiving calls, try turning your Bluetooth off and on again to re-establish a c... See more
  • Why won’t my watch let me answer a call? plus icon minus icon
  • It may be due to battery optimization. If your watch is in Extended or Time Only Mode, answering is disabled. If you want to save battery without losing access to calls, try creating your own exper... See more
  • I forgot the passcode I set to my Smartwatch and am locked out. How do I fix this? plus icon minus icon
  • To regain access to your smartwatch, you will need to prompt a Factory Reset. Follow these steps:  Enter an invalid passcode 3 times in a row. Wait 15 seconds.  Enter an invalid passcode again, an... See more
  • How do I re-pair the same Smartwatch with the app? plus icon minus icon
  • Once you’ve reset your device and removed it from your phone’s Bluetooth settings, you can pair it again in the Wear OS by Google app. Open the top left menu and tap Connect a watch. This will take... See more
  • My Smartwatch keeps disconnecting when in bluetooth range of my phone. How can I fix this? plus icon minus icon
  • Make sure the phone is on.  Make sure there is a data or wifi connection on the phone.  Make sure the phone is not on airplane mode.  Make sure Bluetooth is turned on.  Make sure the app is open a... See more
  • My Smartwatch’s update download failed or is taking too long. How can I fix this? plus icon minus icon
  • Confirm watch is directly connected to a strong Wi-Fi network. You can add a network in the Connectivity section of Settings.  Turn off Bluetooth after connecting to Wi-Fi to prevent interference.... See more
  • How do I make sure my Smartwatch’s software is up to date? plus icon minus icon
  • Launch Settings on your smartwatch, then open System. Tap About, then tap System updates. If your OS is on the most recent version, the screen will say the System is up to date. If not, it will pul... See more
  • Why won’t my watch take calls, even though I enabled it to? plus icon minus icon
  • In addition to enabling call audio on watch, Huawei technology users also need to enable it on their phone: Settings -> Accessibility -> Voice Control -> Turn ON toggle "broadcast incoming calls".    See more
  • How do I reset my Smartwatch to factory settings? plus icon minus icon
  • By resetting your watch to the factory settings, you will erase all data stored on the smartwatch. This data cannot be restored. Data includes your active notifications and cards, fitness data, any... See more
  • How do I unpair my Smartwatch from my phone? plus icon minus icon
  • Open the Wear OS by Google app and scroll down to Advanced Settings.  Tap the Forget Watch button at the bottom of the screen to disconnect and reset your device.  Remove the smartwatch from your ... See more
  • Why can't I pair my Smartwatch to my phone? plus icon minus icon
  • Ensure that your smartwatch is powered on and Bluetooth is enabled on your phone. Launch the Wear OS by Google App and follow the on-screen instructions for pairing your watch. If it fails to conne... See more

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