Radio Control & Satellite Wave:
Depending on the caliber, there are certain steps you must take to set the time/date.
To find out what your caliber number is and locate the recharge guide, select the following link: https://www.citizenwatch.com/us/en/setting-instructions.html
If after reviewing your setting instructions the issue persists then we recommend that you send your timepiece to our California Service Center to be evaluated.
To view more information on how to send in your timepiece, select the following link: https://www.citizenwatch.com/us/en/parts-repairs.html