Citizen Watch US
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Our complimentary bracelet sizing service
We are pleased to provide complimentary bracelet sizing as an exclusive service with your purchase on Citizenwatch.co...
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Can you change my shipping method?
After an order has been submitted, we are unable to change the shipping method selected.
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I ordered incorrect watch and need to change.
After an order has been submitted, our system does not allow for any modifications.
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I found a watch advertised for cheaper elsewhere.
We do offer price matching. If you buy a qualifying watch from our direct website, and find the exact same watch for ...
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What is the status of my order?
We try our very best to ship orders (placed before 2pm ET) that do not require bracelet band sizing, on the same day....
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I want to change my payment method.
After an order has been submitted, for the security of our consumers and for the company, we are unable to manually c...
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When will my order ship?
We try our very best to ship orders (placed before 2pm ET) that do not require bracelet band sizing, on the same or f...
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Terms & Conditions
1% for the Planet Every online sale helps support the environment through our membership with 1% For The Planet. *1...
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Do you ship to Puerto Rico?
Due to logistical challenges, we are no longer able to ship to Puerto Rico. Citizenwatch.com ships to addresses in t...
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When will my order arrive?
Estimated delivery dates are displayed on each product page. While we aim to process and ship your package as quickly...
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Is a signature required upon delivery?
If your order value is $850 or greater, for your protection and to ensure your package arrives safely, a signature wi...
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Do you offer discounts?
Yes, when you sign up to our newsletters or when you sign up to receive SMS text messages, we offer a10% off your fir...
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Do you offer price match?
Yes, we do offer price matchingIf you buy a qualifying watch from our direct website, and find the exact same watch f...
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What shipping options are offered ?
We are pleased to offer the following shipping options: Standard Shipping (Processing time + UPS 2 Day Air) : FREE P...
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What bracelet size should I select when placing my order?
We are pleased to offer complimentary bracelet sizing with your Citizenwatch.com purchase. To determine your wrist si...
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CITIZEN NY Flagship Store
Located in Manhattan’s premier shopping destination on 5th Avenue, steps from Rockefeller Center, our CITIZEN NY Flag...
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How can I update my billing information on my order?
After an order has been submitted, we are unable to update the billing information on an existing order. This is for...
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There is a UPS shipping delay. Can you help?
If you have tracked your order, UPS will provide the timeframe with it's shipping progress. UPS delays can sometimes...
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I will be out of town. Can you hold my order?
Once an order has been submitted, we aim to process and ship accordingly. Our system does not allow to hold any order...
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My package was stolen. Can you help?
If UPS says that the package has been delivered, but you can not find it, The first step is to check all around your ...
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Why is my order delayed?
If you have received your UPS tracking email, please track your order for a shipping status. If there is a transit d...
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Where is my tracking information?
As soon as your order ships, a shipping confirmation email, with UPS tracking details, will be sent to the email prov...
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Where is my order?
CHECK YOUR ORDER STATUS ONLINE, AT ANY TIME View your Citizen online order status HERE at any time by entering your o...
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Where is my confirmation email? Did my order go through?
On occasion, Order and Shipping Confirmation emails are sent to the spam or junk folders, or appear on the Promotions...
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How do I cancel or modify an online order?
Once an order has been submitted, we have a very limited time to cancel your order. We will try to accommodate your r...
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I had a discount that expired before I could use it. Can you honor the code still?
Please CONTACT US with the discount you intended to use and we’ll do our best to make it happen!
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I forgot to apply my discount promo code. Can you retroactively apply it?
We’d be happy to! Just send us a request via our CONTACT US page with the discount/promo code you intended to use and...
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Where can I buy a Citizen Watch?
All new product launches and top sellers are available for purchase on our direct website. Citizen Watches can also b...
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Can I make a change to the shipping address?
Because we aim to process and ship orders as quick as possible, we can not guarantee any modifications once the order...
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I want to return my order.
I'm sorry to hear that you wish to return your order. Our wonderful team is here and ready to help you find a differ...
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Where is my refund?
Once your return has arrived to our facility, please allow up to 10 business days for your refund to be processed. R...
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What is your return policy?
If you are not completely satisfied with your order, every purchase comes with our 30-day, money-back guarantee so th...
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How do I reset my password?
If you need to reset your Citizen website login, please select on the forgot password field. You will receive an emai...
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I need to change my band size.
As we aim to process and ship orders as quick as possible, we can not guarantee any modifications once the order has ...
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How do I sign up for an SMS code?
When inquiring for an SMS promo code, please use your mobile device. Once on our website, you will receive an alert/p...
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How do I exchange my watch for a smaller bracelet band size?
One of the services we offer includes a one-time sizing of the bracelet band upon receipt of the order. Our technici...
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What is Virtual Try-On?
To assist you with selecting the Citizen watch that is right for you, we offer Virtual Try-On. Simply click or tap th...
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How do I measure my wrist size?
This is a great question and the size may vary due to your fit and comfort preference. We offer different options to ...
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How do the different materials affect the fit and feel of a CITIZEN watch?
CITIZEN watches vary in material. Please keep in mind that these will impact weight and wear. Stainless Steel (mos...
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Do you offer engraving?
At this time, we do not offer engraving services. We suggest contacting your local authorized Citizen retailer/jewele...
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About Klarna
Review your latest purchases and make payments in the Klarna app or online. Download the Klarna app: https://www.kla...
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My Eco Drive watch is not keeping time. How can I fix this?
Our watches are multifunctional and depending on the caliber it may need to recharge, battery replaced, or need windi...
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What is the difference between mineral crystal vs. sapphire crystal?
Mineral crystal glass is made from silica and is manufactured using regular tempered glass. This tempering process ...
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Can I wear my Promaster Diver watch in a hot tub?
While the Promaster Diver and other diver watches can withstand hot water temperatures for a short period of time, we...
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Why do watches and clocks with Roman numerals use “IIII” instead of “IV”?
You may have noticed this somewhat unusual use of Roman numerals on a watch face, with four o’clock represented as ‘I...
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How do I set Daylight Saving Time on my Citizen watch?
Daylight Saving Time (DST) is individually set depending on the area of the U.S. you live in. The four U.S. time zone...
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How do I set my watch?
I know my model number If you know your model number, go to www.citizenwatch.com and search or browse for your model....
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How do I get a manual for my watch?
Visit our Setting Instructions page to search for your watch's Setting Instructions guide/manual by model number or c...
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What is the value of my Citizen watch?
We are unable to authenticate or provide the value of older or vintage watches as this is not a service that we offer...
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How do I charge my eco-drive watch?
Your new Eco-Drive timepiece is specially powered by proprietary ECO-DRIVE TECHNOLOGY, which converts any source of l...
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What is the best way to care for my watch?
Metal watch bands will retain their beauty for a long time if proper care is exercised; however, occasional cleaning ...
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How do I register my watch?
If you are a U.S. resident, you can register your watch online through our website, or through our new My Citizen App...
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How long is the warranty on my Citizen Watch?
Your Citizen Watch comes with a five-year, limited warranty. When you register your watch through our My Citizen App ...
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How do I check the status of my repair?
To check the status of your repair, please use this link to look up your repair by Repair Number and Repair Zip Code....
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How do I send my watch in for repairs?
For service evaluations and repairs within the U.S. -- Please package your timepiece carefully and securely to protec...
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Can I buy a replacement strap, links, or parts for my watch?
Straps, links, and parts may be available for certain Citizen watch models. To find out if a replacement strap or par...
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Is the serial number on the back of the watch unique?
The 9-digit serial number on the back of the watch is unique to each individual piece, as it reflects the manufacture...
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Can I get a Citizen watch with a leather band instead of metal?
This depends. If the watch you are interested in is designed with a bracelet band, generally, interchangeable straps ...
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Battery Information
To locate your CITIZEN watch battery information, search below by your watch's Model or Caliber (Movement) number: ...
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What is the difference between Satellite Wave and Atomic timepieces?
The only difference between the Satellite Wave and Atomic is that the Satellite Wave receives the signal from a Satel...
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How to Update Gen2 Hybrid Dials?
It is easy to customize your Hybrid Gen2 Dials on you Citizen Connected App. This quick video will provide a step by ...
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