Knowledge base

• Online Ordering

  Placing an Order

  • How can I purchase a Citizen eGift card?
  • When will my order arrive?
  • Is a signature required upon delivery?
  • Do you offer discounts?
  • Do you price match?
  • What shipping options are offered on Citizenwatch.com?

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  Order Status & Troubleshooting

  • Where is my order?
  • Where is my confirmation email? Did my order go through?
  • Where can I find my order tracking number?
  • How do I cancel or modify an online order?
  • I had a discount that expired before I could use it. Can you honor the code still?
  • I forgot to apply my discount. Can you retroactively apply it?

  See all 9 articles

  Returns & Refunds

  • What is your return policy?
  • How can I exchange an order?

  Size & Fit Guide

  • What is Virtual Try-On?
  • How do I measure my wrist size?
  • How do the different materials affect the fit and feel of a CITIZEN watch?
  • How do I select the right watch for me?
  • How do I understand the Case Thickness of the watch?
  • Do you offer bracelet link removal's on the CZ Smartwatch?

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  General information and availability

  • How does the Citizen Battery Collection Program work?
  • How do I leave a product review?
  • Is my Citizen Clock an Eco-Drive?
  • Why is the watch I want discontinued?
  • What is Eco-Drive?
  • How do Luminous Materials work on my watch?

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  Gift Services

  • Do you offer engraving?
  • Do you offer gift wrapping ?
  • I forgot to select the gift option.

  Payment Options

  • What payment methods are accepted on Citizenwatch.com?
  • How secure is my online purchase?

• After Sales

  Manuals & Setting Instructions

  • How do I get a manual for my watch?
  • What is the difference between Satellite Wave and Atomic timepieces?
  • My Eco Drive watch is not keeping time. How can I fix this?
  • How to set a radio control and satellite wave watch?
  • How do I set my watch?
  • How do I charge my eco-drive watch?

  See all 10 articles

  Warranty & Watch Registration

  • How do I register my watch?
  • Why doesn't the Citizen app recognize my watch?
  • I purchased in the USA but live elsewhere. How long is my warranty?
  • How long is the warranty on my Citizen Watch?

  Parts & Repairs

  • Can I buy a replacement strap or links for my watch?
  • How can I make the bracelet bigger on my watch?
  • How do I send my watch in for repairs?
  • How can I change the size of my watch band?

• Product Information

  CZ Smart Touchscreen

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  CZ Smart Hybrid

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  CZ Smart Gen2 Video Tutorials

  • How to set your Hybrid Gen2 dial with your Oura Ring Features
  • How to use the Riiiver Features on the Hybrid Gen2 Smartwatch
  • How to Update Gen2 Hybrid Dials?
  • Step by Step instructions for Pairing your CZ Smart Gen2 Hybrid smartwatch.
  • Step by Step instructions for Pairing your CZ Smart Gen2 Touchscreen smartwatch.
  • User Manual for CZ Smart Gen2 Hybrid Smartwatches (YF30)

  See all 11 articles

  CZ Smart Accessories for Smartwatches

  • Where can I purchase alternate straps or charger for my CZ Smart watch?
  • Replacement or additional charging cable for CZ Smart?
  • What accessories are available for touchscreen smartwatches?

• FAQ'S

  Battery Information

  • Battery Information

  Stores

  • CITIZEN NY Flagship Store

  Watch Care

  • Can I wear my Promaster Diver watch in a hot tub?
  • How do I set Daylight Saving Time on my Citizen watch?
  • What is the difference between mineral crystal  vs. sapphire crystal?
  • Why do watches and clocks with Roman numerals use “IIII” instead of “IV”?
  • What is the value of my Citizen watch?
  • I have recharged my watch but the second hand still jumps

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  Communication Preferences

  • What are Virtual Appointments?
  • How do I unsubscribe from marketing emails?