Knowledge base
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Online Ordering
Placing an Order
- How can I purchase a Citizen eGift card?
- When will my order arrive?
- Is a signature required upon delivery?
- Do you offer discounts?
- Do you price match?
- What shipping options are offered on Citizenwatch.com?
Order Status & Troubleshooting
- Where is my order?
- Where is my confirmation email? Did my order go through?
- Where can I find my order tracking number?
- How do I cancel or modify an online order?
- I had a discount that expired before I could use it. Can you honor the code still?
- I forgot to apply my discount. Can you retroactively apply it?
Returns & Refunds
Size & Fit Guide
- What is Virtual Try-On?
- How do I measure my wrist size?
- How do the different materials affect the fit and feel of a CITIZEN watch?
- How do I select the right watch for me?
- How do I understand the Case Thickness of the watch?
- Do you offer bracelet link removal's on the CZ Smartwatch?
General information and availability
- How does the Citizen Battery Collection Program work?
- How do I leave a product review?
- Is my Citizen Clock an Eco-Drive?
- Why is the watch I want discontinued?
- What is Eco-Drive?
- How do Luminous Materials work on my watch?
Gift Services
Payment Options
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After Sales
Manuals & Setting Instructions
- How do I get a manual for my watch?
- What is the difference between Satellite Wave and Atomic timepieces?
- My Eco Drive watch is not keeping time. How can I fix this?
- How to set a radio control and satellite wave watch?
- How do I set my watch?
- How do I charge my eco-drive watch?
Warranty & Watch Registration
Parts & Repairs
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Product Information
CZ Smart Touchscreen
emptyCZ Smart Hybrid
emptyCZ Smart Gen2 Video Tutorials
- How to set your Hybrid Gen2 dial with your Oura Ring Features
- How to use the Riiiver Features on the Hybrid Gen2 Smartwatch
- How to Update Gen2 Hybrid Dials?
- Step by Step instructions for Pairing your CZ Smart Gen2 Hybrid smartwatch.
- Step by Step instructions for Pairing your CZ Smart Gen2 Touchscreen smartwatch.
- User Manual for CZ Smart Gen2 Hybrid Smartwatches (YF30)
CZ Smart Accessories for Smartwatches
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FAQ'S
Battery Information
Stores
Watch Care
- Can I wear my Promaster Diver watch in a hot tub?
- How do I set Daylight Saving Time on my Citizen watch?
- What is the difference between mineral crystal vs. sapphire crystal?
- Why do watches and clocks with Roman numerals use “IIII” instead of “IV”?
- What is the value of my Citizen watch?
- I have recharged my watch but the second hand still jumps
Communication Preferences
Promoted articles
- Where is my order?
- Do you offer engraving?
- How do I get a manual for my watch?
- How do I register my watch?
- Can I buy a replacement strap or links for my watch?
- What is the warranty on my Smartwatch?
- CITIZEN NY Flagship Store
- Can I wear my Promaster Diver watch in a hot tub?
- How do I set Daylight Saving Time on my Citizen watch?