We’re pleased to offer replacement parts and straps for select Citizen timepieces.
To browse available options and place an order, please use our self-service portal. You can search for your watch by entering either the model number (ex: NJ0150-56E) or case number (ex: 5015234)
Visit: https://www.citizenwatch.com/us/en/parts-repairs.html
If you don’t have the required information or need an update on the status of your parts order, please email us at customercare@citizenwatch.com. A member of our Customer Care team will respond shortly.
Here’s an example of a parts order number: 8000380223.