You can check the status of your service or repair at any time by visiting the following link: https://www.citizenwatch.com/us/en/repairs/
You can locate your repair number in the confirmation email sent by our Service Center. It will appear in the format shown in that message (e.g., “SO00XXXXX”).
If no record appears or if you don’t have the required information to look it up, feel free to email us at customercare@citizenwatch.com. A member of our Customer Care team will get back to you shortly.