Parts & Repairs – Citizen Watch America

I have an older Accutron watch from many years ago. How can I get it repaired?

We recommend you contact our authorized service center: Veterans Watchmaker Initiative. They are the best resource for servicing the Accutron retired models. Please email scannan@vwmi.org or call 1... See more

How can I make the bracelet bigger on my watch?

If the bracelet on your watch is too small and you do not have any spare links, you will need to purchase additional links from our Customer Care department. If you are located in the United States... See more

How do I send my watch in for repairs?

If you live in the United States, and your watch needs service, please send your Citizen timepiece to our Torrance, CA facility following the instructions below. 1. Package your timepiece in a stur... See more

How can I change the size of my watch band?

We offer complimentary sizing on watches purchased at citizenwatch.com at the time of purchase by selecting the desired length using the online guide provided here: https://p.widencdn.net/7nvgrh/Wr... See more

Where can I buy a replacement strap for my watch?

Straps, bracelets and links may be available for certain models. To find out if a replacement is available for your Citizen Watch, please call our U.S. Customer Service team at (800) 321-1023. So t... See more