If you have tracked your order, UPS will provide the timeframe with it's shipping progress.
UPS delays can sometimes occur due to: transit delays, severe weather, natural disasters, and other conditions beyond our control. However, if there has been no movement with your order tracking #, we'd be happy to contact UPS and find out the status.
Please contact us via : Submit a request – Citizen Watch US and provide your order #. An agent will be happy to respond and further investigate.