Order Status & Troubleshooting

After an order has been submitted, we are unable to update the billing information on an existing order.  This is for...

If you have tracked your order,  UPS will provide the timeframe with it's shipping progress. UPS delays can sometimes...

Once an order has been submitted, we aim to process and ship accordingly. Our system does not allow to hold any order...

If UPS says that the package has been delivered, but you can not find it, The first step is to check all around your ...

If you have received your UPS tracking email, please track your order for a shipping status.  If there is a transit d...

As soon as your order ships, a shipping confirmation email, with UPS tracking details, will be sent to the email prov...

CHECK YOUR ORDER STATUS ONLINE, AT ANY TIME View your Citizen online watch order status HERE at any time by entering ...

On occasion, Order and Shipping Confirmation emails are sent to the spam or junk folders, or appear on the Promotions...

Once an order has been submitted, we have a very limited time to cancel your order. We will try to accommodate your r...

Please CONTACT US with the discount you intended to use and we’ll do our best to make it happen!

We’d be happy to! Just send us a request via our CONTACT US page with the discount/promo code you intended to use and...

All new product launches and top sellers are available for purchase on our direct website. Citizen Watches can also b...

Because we aim to process and ship orders as quick as possible, we can not guarantee any modifications once the order...

A Shipping Confirmation email with your UPS tracking number will be sent to you as soon as your order leaves our ware...

Customer satisfaction is very important to us, and we understand delivery issues can occur. Carrier delivery dates ar...