Order Status & Troubleshooting

    Where is my order?

    CHECK YOUR ORDER STATUS ONLINE, AT ANY TIME View your Citizen online order status HERE at any time by entering your o...

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    Where is my confirmation email? Did my order go through?

    On occasion, Order and Shipping Confirmation emails are sent to the spam or junk folders, or appear on the Promotions...

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    Where can I find my order tracking number?

    A Shipping Confirmation email with your UPS tracking number will be sent to you as soon as your order leaves our ware...

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    How do I cancel or modify an online order?

    Please double-check the accuracy of your information – billing and shipping address, bracelet sizing request, model n...

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    I had a discount that expired before I could use it. Can you honor the code still?

    Please CONTACT US with the discount you intended to use and we’ll do our best to make it happen!

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    I forgot to apply my discount. Can you retroactively apply it?

    We’d be happy to! Just send us a request via our CONTACT US page with the discount/promo code you intended to use and...

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    Why is my order delayed or lost?

    Customer satisfaction is very important to us, and we understand delivery issues can occur. Carrier delivery dates ar...

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    Where can I buy a Citizen Watch?

    All new product launches and top sellers are available for purchase on our direct website. Citizen Watches can also b...

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    Can I make a change to the shipping address?

    As we aim to process and ship orders as quick as possible, we can not guarantee any modifications once the order has ...

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