Orders & Shipping

Located in Manhattan’s premier shopping destination on 5th Avenue, steps from Rockefeller Center, our CITIZEN NY Flag...

Estimated delivery dates are displayed on each product page. While we aim to process and ship your package as quickly...

If your order value is $850 or greater, for your protection and to ensure your package arrives safely, a signature wi...

We offer 10% off your first order when you sign up to receive email or SMS from CITIZEN.  This discount is valid only...

Price MatchingIf you buy a qualifying watch from Citizenwatch.com/us, and find the exact same watch for less at an  a...

We are pleased to offer the following shipping options: Standard Shipping (Processing time + UPS 2 Day Air) : FREE P...

CHECK YOUR ORDER STATUS ONLINE, AT ANY TIME View your Citizen online order status HERE at any time by entering your o...

On occasion, Order and Shipping Confirmation emails are sent to the spam or junk folders, or appear on the Promotions...

A Shipping Confirmation email with your UPS tracking number will be sent to you as soon as your order leaves our ware...

Please double-check the accuracy of your information – billing and shipping address, bracelet sizing request, model n...

Please CONTACT US with the discount you intended to use and we’ll do our best to make it happen!

We’d be happy to! Just send us a request via our CONTACT US page with the discount/promo code you intended to use and...

If you are not completely satisfied with your order, every Citizenwatch.com purchase comes with our 30-day, money-bac...

Every Citizenwatch.com purchase comes with our 30-day, money-back guarantee so that you can be sure your new Citizen ...

If you are not completely satisfied with your order, every Citizenwatch.com purchase comes with our 30-day, money-bac...

To assist you with selecting the Citizen watch that is right for you, we offer Virtual Try-On. Simply click or tap th...

This is a great question and the size may vary due to your fit and comfort preference. We offer different options to ...

CITIZEN watches vary in material. Please keep in mind that these will impact weight and wear.   Stainless Steel (mos...

It is important to understand your style and features expected on a watch before selecting the right watch for you.  ...

The Citizen watch case thickness vary depending on style and movement. When selecting a watch for yourself , it is im...

The CZ Smart watches are securely packaged and sealed by the manufacturer. Because of this, we are unable to provide ...

When does it start?April 18, 2022. How long will it last?Promo: ends April 29, 2022Battery collection: We will collec...

Please share your thoughts on your new Citizen watch or clock! To rate and review your recent purchase (or gift), sim...

No, none of the Citizen Clocks are Eco-Drive. They all require either a  AA battery or can be charged via a USB charg...

When a watch is discontinued on our website, it is because we are continuously updating our collections to make room ...

At this time, we do not offer engraving services. We suggest contacting your local authorized Citizen retailer/jewele...

All of our timepieces are accompanied by a beautifully-constructed watch box with the Citizen logo that makes for a w...

Every Citizenwatch.com order comes with a gift option that allows you to add a complimentary gift message. During che...

We accept credit cards (American Express, Visa, MasterCard, Discover) and Klarna.   Credit Cards For your security, y...

We offer the following payment options with Klarna: 4 interest-free installments Spread the cost of your purchase int...

We understand many customers are concerned about security of their personal information and the privacy of their onli...