1% for the Planet Every online sale helps support the environment through our membership with 1% For The Planet. *1...
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Placing an Order
We are pleased to provide complimentary bracelet sizing as an exclusive service with your purchase on Citizenwatch.co...
Read MoreAfter an order has been submitted, we are unable to change the shipping method selected.
Read MoreAfter an order has been submitted, our system does not allow for any modifications.
Read MoreWe do offer price matching. If you buy a qualifying watch from our direct website, and find the exact same watch for ...
Read MoreWe try our very best to ship orders (placed before 2pm ET) that do not require bracelet band sizing, on the same day....
Read MoreAfter an order has been submitted, for the security of our consumers and for the company, we are unable to manually c...
Read MoreOrder Status & Troubleshooting
After an order has been submitted, we are unable to update the billing information on an existing order. This is for...
Read MoreIf you have tracked your order, UPS will provide the timeframe with it's shipping progress. UPS delays can sometimes...
Read MoreOnce an order has been submitted, we aim to process and ship accordingly. Our system does not allow to hold any order...
Read MoreIf UPS says that the package has been delivered, but you can not find it, The first step is to check all around your ...
Read MoreIf you have received your UPS tracking email, please track your order for a shipping status. If there is a transit d...
Read MoreAs soon as your order ships, a shipping confirmation email, with UPS tracking details, will be sent to the email prov...
Read MoreReturns & Refunds
I'm sorry to hear that you wish to return your order. Our wonderful team is here and ready to help you find a differ...
Read MoreOnce your return has arrived to our facility, please allow up to 10 business days for your refund to be processed. R...
Read MoreIf you are not completely satisfied with your order, every purchase comes with our 30-day, money-back guarantee so th...
Read MoreEvery Citizenwatch.com purchase comes with our 30-day, money-back guarantee so that you can be sure your new Citizen ...
Read MoreSize & Fit Guide
As we aim to process and ship orders as quick as possible, we can not guarantee any modifications once the order has ...
Read MoreOne of the services we offer includes a one-time sizing of the bracelet band upon receipt of the order. Our technici...
Read MoreTo assist you with selecting the Citizen watch that is right for you, we offer Virtual Try-On. Simply click or tap th...
Read MoreThis is a great question and the size may vary due to your fit and comfort preference. We offer different options to ...
Read MoreCITIZEN watches vary in material. Please keep in mind that these will impact weight and wear. Stainless Steel (mos...
Read MoreIt is important to understand your style and features expected on a watch before selecting the right watch for you. ...
Read MoreGeneral information and availability
If you need to reset your Citizen website login, please select on the forgot password field. You will receive an emai...
Read MoreWhen inquiring for an SMS promo code, please use your mobile device. Once on our website, you will receive an alert/p...
Read MoreWhen does it start?April 18, 2022. How long will it last?Promo: ends April 29, 2022Battery collection: We will collec...
Read MorePlease share your thoughts on your new Citizen watch or clock! To rate and review your recent purchase (or gift), sim...
Read MoreNo, none of the Citizen Clocks are Eco-Drive. They all require either a AA battery or can be charged via a USB charg...
Read MoreWhen a watch is discontinued on our website, it is because we are continuously updating our collections to make room ...
Read MoreGift Services
At this time, we do not offer engraving services. We suggest contacting your local authorized Citizen retailer/jewele...
Read MoreAll of our timepieces are accompanied by a beautifully-constructed watch box with the Citizen logo that makes for a w...
Read MoreEvery Citizenwatch.com order comes with a gift option that allows you to add a complimentary gift message. During che...
Read MorePayment Options
Review your latest purchases and make payments in the Klarna app or online. Download the Klarna app: https://www.kla...
Read MoreWe accept credit cards (American Express, Visa, MasterCard, Discover) and Klarna. Credit Cards For your security, y...
Read MoreWe offer the following payment options with Klarna: 4 interest-free installments Spread the cost of your purchase int...
Read MoreWe understand many customers are concerned about security of their personal information and the privacy of their onli...
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