Orders & Shipping

1% for the Planet  Every online sale helps support the environment through our membership with 1% For The Planet.  *1...

In appreciation and gratitude for your service, we are pleased to offer healthcare workers, military employees & vete...

Yes, we offer price adjustments.If, within 14 days of your shipment date, we lower the price of a watch you purchased...

We are pleased to offer complimentary bracelet sizing as an exclusive service with your purchase on citizenwatch.com....

After an order has been submitted, we are unable to change the shipping method selected.  

After an order has been submitted, our system does not allow for any modifications. 

We do offer price matching. If you buy a qualifying watch from our direct website, and find the exact same watch for ...

After an order has been submitted, we are unable to update the billing information on an existing order.  This is for...

If you have tracked your order,  UPS will provide the timeframe with it's shipping progress. UPS delays can sometimes...

Once an order has been submitted, we aim to process and ship accordingly. Our system does not allow to hold any order...

If UPS says that the package has been delivered, but you can not find it, The first step is to check all around your ...

If you have received your UPS tracking email, please track your order for a shipping status.  If there is a transit d...

As soon as your order ships, a shipping confirmation email, with UPS tracking details, will be sent to the email prov...

I'm sorry to hear that you wish to return your order.  Our wonderful team is here and ready to help you find a differ...

Once your return has arrived to our facility, please allow up to 10 business days for your refund to be processed.  R...

If you are not completely satisfied with your order, every purchase comes with our 30-day, money-back guarantee so th...

Every purchase made on CitizenWatch.com is backed by our 30-day money-back guarantee, giving you peace of mind that y...

As we aim to process and ship orders as quick as possible, we can not guarantee any modifications once the order has ...

One of the services we offer includes a one-time sizing of the bracelet band upon receipt of the order.  Our technici...

To assist you with selecting the Citizen watch that is right for you, we offer Virtual Try-On. Simply click or tap th...

This is a great question and the size may vary due to your fit and comfort preference. We offer different options to ...

CITIZEN watches vary in material. Please keep in mind that these will impact weight and wear.   Stainless Steel (mos...

It is important to understand your style and features expected on a watch before selecting the right watch for you.  ...

If you need to reset your Citizen website login, please select on the forgot password field. You will receive an emai...

When inquiring for an SMS promo code, please use your mobile device. Once on our website, you will receive an alert/p...

When you sign up for our newsletter or SMS updates, you’ll receive a 10% off promo code for your first purchase on ou...

The serial number is engraved on the caseback of your watch. The serial numbers are unique identifiers and can be 8 t...

If the watch you're looking for isn't listed on our website, it may be a discontinued model. Our production team is c...

If the watch you wish to buy is currently out of stock, please sign up to receive a notification when it’s back in st...

At this time, we do not offer engraving services. We suggest contacting your local authorized Citizen retailer/jewele...

All of our timepieces are accompanied by a beautifully-constructed watch box with the Citizen logo that makes for a w...

Every Citizenwatch.com order comes with a gift option that allows you to add a complimentary gift message. During che...

Review your latest purchases and make payments in the Klarna app or online. Download the Klarna app: https://www.kla...

Why Affirm Affirm started because credit cards aren’t working. They lure us in with perks, but end up costing a lot: ...

We accept credit cards (American Express, Visa, MasterCard, Discover), Klarna and Affirm.  Credit CardsFor your secur...

We offer the following payment options with Klarna: 4 interest-free installments Spread the cost of your purchase int...

We understand many customers are concerned about security of their personal information and the privacy of their onli...