If you are not completely satisfied with your order, every Citizenwatch.com purchase comes with our 30-day, money-back guarantee so that you can be sure your new purchase exceeds expectations.
Our wonderful team is here and ready to help you find a different model or assist with an exchange. If you'd like to explore this option, please Contact Us and share a little more about what you need. We're excited to assist you!
Initiating a Return
If you would like to return your Citizenwatch.com purchase, you may initiate your return and generate a free return shipping label online. For a refund to be issued, item(s) must be returned to us within 30 days of delivery, and must be in original condition (unworn, with all Citizen packaging/inserts, and any removed links included). Any gift-with-purchase items must also be returned. Gift cards & Premium expedited shipping charges are not refundable. Please note we do not accept returns for items purchased from our retail partners.
If you are unable to use the online self-service, please submit a request via our Contact Us page by selecting the Customer Service Department and Returns & Exchanges.
Return Processing & Refunds
Please allow up to 10 business days for your return to be processed once it has arrived at our facility. To track your return, please refer to the UPS tracking number issued with your return request.
Refunds will be issued to the purchaser in the same form of payment used for the original sales transaction, and may take an additional 3-5 business days to be reflected in your account, depending on your financial institution/issuer.
Gift Cards & Premium shipping charges (UPS Overnight) are non-refundable.