Returns & Refunds

  • When will I be refunded for my return? plus icon minus icon
    •   Once we receive your return package, we will confirm that the returned product satisfies the conditions of the return policy. You can expect your refund within 10-14 business days from the time y... See more
  • How can I exchange an order? plus icon minus icon
    • Every Citizenwatch.com purchase comes with our 30-day, money-back guarantee so that you can be sure your new Citizen timepiece meets your expectations. At this time we do not have an exchange progr... See more
  • What is your Holiday return policy? plus icon minus icon
    • Every Citizenwatch.com purchase comes with our 30-day, money-back guarantee so that you can be sure your new purchase exceeds expectations. ** HOLIDAY RETURN POLICY ** For your convenience, orders ... See more
  • What is your return policy? plus icon minus icon
    • FREE RETURNS & OUR GUARANTEE   Every Citizenwatch.com purchase comes with our 30-day, money-back guarantee so that you can be sure your new Citizen timepiece meets your expectations. Please visit R... See more