How do I cancel or modify an online order?

Once an order has been submitted, we have a very limited time to cancel your order. We will try to accommodate your request, however, cannot guarantee that we will be able to cancel.

We aim to process and deliver your order to you as quickly as possible, so the cancellation window is very slim.

If you wish to cancel because you found a better price at one of our authorized online retailers, please submit a price match request via our CONTACT US page :

https://support.citizenwatch.com/hc/en-us/requests/new?tf_25697554293783=cwa_consumer_order_inquiry&tf_25837919552151=cwa_consumer_order_inquiry_cancelation

We'd be more than happy to assist with this.