On occasion, Order and Shipping Confirmation emails are sent to the spam or junk folders, or appear on the Promotions tab. Please be sure to check those folders and allow emails from Citizen to go into your Inbox.
If you have checked and still do not see any confirmation email from us, please contact us: Submit a request – Citizen Watch US and we would be happy to confirm your order has been received, as well as resend your Order Confirmation emails.