Every purchase made on CitizenWatch.com is backed by our 30-day money-back guarantee, giving you peace of mind that your new Citizen timepiece meets your expectations.
At this time, we do not offer direct exchanges. However, our team would be happy to assist you in selecting an alternative model. Once your return has been processed, you're welcome to place a new order for the watch of your choice.
Please note that we only accept returns for items purchased directly from CitizenWatch.com.