Every Citizenwatch.com purchase comes with our 30-day, money-back guarantee so that you can be sure your new Citizen timepiece meets your expectations.
At this time we do not have an exchange program. However, we do have the option to offer an egift card as an exchange once the return has been received. The egift card value will be of the original purchased price + taxes (with exception to any expedited shipping). This offers you the opportunity to purchase an alternate watch of choice. An egift card will be issued with 3-5 business days from the original return.
If you would like to return your watch, please click here to generate a free return shipping return label.
Please note that we accept returns for products purchased through Citizenwatch.com only.
All returns must be in it's original condition (unworn, with original packaging, and any removed links included). Any gift with purchase items must also be returned; in the event that any of these items are not returned, additional charges may apply.
For a refund, please allow up to two weeks for your return to be processed once it has arrived at our facility. Refunds will be issued to the purchaser in the same form of payment used for the original sales transaction.