General information and availability

  • How do I leave a product review? plus icon minus icon
    • Please share your thoughts on your new Citizen watch or clock! To rate and review your recent purchase (or gift), simple go to the product page, then click or tap the  "Write a review" link. If you... See more
  • How does the Citizen Battery Collection Program work? plus icon minus icon
    • When does it start?April 18, 2022. How long will it last?Promo: ends April 29, 2022Battery collection: We will collect consumer watch batteries through 2024 How can I turn in my old watch battery?C... See more
  • Do you price match? plus icon minus icon
    • Price MatchingIf you buy a qualifying watch from Citizenwatch.com/us, and find the exact same watch for less at an  authorized online retailer, a price match request may be submitted via the CONTAC... See more
  • What are the Black Friday and Cyber Monday Promotions? plus icon minus icon
    • 11/21-11/30 Select watch models have been reduced by 20% off MSRP + an additional 15% . No promo code needed. Prices are as shown CZ Smart Hybrid Promotion- 15% off MSRP. No promo code needed. Pric... See more
  • Is my Citizen Clock an Eco-Drive? plus icon minus icon
    • No, none of the Citizen Clocks are Eco-Drive. They all require either a  AA battery or can be charged via a USB charger (i.e. Sensorytime).  See more
  • Why is the watch I want discontinued? plus icon minus icon
    • When a watch is discontinued on our website, it is because we are continuously updating our collections to make room for newer models to bring you the latest styles with more innovative features an... See more
  • What is Eco-Drive? plus icon minus icon
    • In 1976, we invented the world’ s first light-powered analog quartz watch that runs using only light as a power source. FEATURES Watches Powered by Light Eco-Drive is designed to convert both nat... See more
  • How do Luminous Materials work on my watch? plus icon minus icon
    • The "glow" from the luminous materials in our timepieces will last depending on the type of light the watch is exposed to. It also depends on the number of luminous materials on the dial and hands.... See more
  • What is the best way to care for my watch? plus icon minus icon
    • Metal watch bands will retain their beauty for a long time if proper care is exercised; however, occasional cleaning may be necessary as dust and dirt accumulate from everyday wear. To clean, first... See more