General information and availability

If you need to reset your Citizen website login, please select on the forgot password field. You will receive an emai...

When inquiring for an SMS promo code, please use your mobile device. Once on our website, you will receive an alert/p...

Yes, when you sign up to our newsletters or when you sign up to receive SMS text messages, we offer a 10% off promo c...

The serial number is engraved on the caseback of your watch. The serial numbers are unique identifiers and can be 8 t...

If the watch you're looking for isn't listed on our website, it may be a discontinued model. Our production team is c...

If the watch you wish to buy is currently out of stock, please sign up to receive a notification when it’s back in st...

Please share your thoughts on your new Citizen watch or clock! To rate and review your recent purchase (or gift), sim...

No, none of the Citizen Clocks are Eco-Drive. They all require either a  AA battery or can be charged via a USB charg...

When a watch is discontinued on our website, it is because we are continuously updating our collections to make room ...