What if I have a question that isn't answered here? Tap Profile in the bottom right corner of the app. Scroll down, then tap Help from the Settings menu to find methods for contacting our Customer Care team. Related articles I've placed the smartwatch onto the charger. Why don't I see the charging indicator on the display? How do I send my watch in for repairs? How do I reset my CZ Smart Hybrid Gen1 smartwatch? My steps/ activity tracking data does not seem accurate in the App, why? Why will my paired watch not sync?