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  1. Citizen Watch America
  2. CZ Smart Hybrid
  3. Frequently Asked Questions

Frequently Asked Questions

  • What if I have a question that isn't answered here? plus icon minus icon
  • Tap Profile in the bottom right corner of the app. Scroll down, then tap Help from the Settings menu to find methods for contacting our Customer Care team. See more
  • How is my personal data being used? plus icon minus icon
  • Refer to the app privacy policy, found in Profile. Tap Profile in the bottom right corner of the app. Scroll down, then tap Help on the Settings menu.  See more
  • How can I change the language of the App? plus icon minus icon
  • The app language is automatically selected based on the language you set for your phone. If your phone's language is not one of the languages the app is translated in, the default language is English. See more
  • How can I delete my account? plus icon minus icon
  • Tap Profile on the right bottom of the app. Scroll the screen down and tap Help on the Setting menu. Tap Delete account. See more
  • How can I edit my profile? plus icon minus icon
  • Tap Profile in the bottom right corner of the app. Tap the pencil icon in the top right corner to edit your personal information. You can change the following: First or last name Height or weight ... See more
  • How can I access the settings menu? plus icon minus icon
  • Tap Profile in the bottom right corner of the app. Your personal, app, and device settings can all be found here. To access settings on your watch, press and hold the middle button. See more
  • What if my notifications don't come through? plus icon minus icon
  • Be sure that the app you have selected to receive notifications from has the settings configured to show notifications on the lockscreen of your phone. This determines what notifications make it to... See more
  • What if I don't receive notifications on my watch? plus icon minus icon
  • You should make sure your device battery has power and your device is connected properly to the app. Your app must be running in the background for notifications to properly work. If the problem pe... See more
  • How can I change vibration strength of my smartwatch? plus icon minus icon
  • Vibration strength is adjustable on some models. Tap Profile on the right bottom of the app. Tap the setting cog beside the image of the watch. You can choose Medium or Strong. See more
  • How can I delete a contact or App from my notifications? plus icon minus icon
  • Tap Alerts in the bottom right of the app. Scroll down, Refer to "Calls & Messages" “Apps". You can toggle on and off which apps you want to receive at any time. See more
  • What if I receive several App notifications at the same time, do they all show up on my device? plus icon minus icon
  • To view multiple notifications, set Past Notifications to one of the buttons on your watch in the Customize section of the app. Press the button to open your feed, then use the bottom and top butto... See more
  • How do I view a notification on my watch? plus icon minus icon
  • When you receive a notification, you can see the preview by pressing the middle button to click into the alert. Press and hold the middle button to return to the main watch face. See more
  • How do I customize my notifications? plus icon minus icon
  • Open the Alerts section of the app, tap the type of notification you want to customize from the list, then select your preferences. See more
  • What is notifications? plus icon minus icon
  • Notifications is a section of the app that enables you to customize the notifications you would like to receive on your watch. See more
  • How do I customize my watch face? plus icon minus icon
  • Open the Customize section in the app on your phone. Tap the Settings icon on the watch illustration in the app, then make it your own with pictures, background designs, stickers and text. See more
  • How do I update my display readings when they look outdated? plus icon minus icon
  • To get the latest readings for your customized dials, flick your wrist away from the body to refresh. See more
  • How can I change what information shows on my display? plus icon minus icon
  • Tap the Customization section, then tap the circle on the watch face that you want to edit. Choose what feature you want to assign from the list, then tap the check in the top right corner to assig... See more
  • Can I send my sleep data to other Apps? plus icon minus icon
  • Yes, you can send your sleep data to Google Fit (Android only) or Apple Health (iOS only) apps. See more
  • Do I need to press a button or take action to start tracking my sleep? plus icon minus icon
  • No, your watch will automatically track your sleep so you don't need to take action to enter or exit sleep mode. See more
  • How can I edit my sleep log? plus icon minus icon
  • At this time, you cannot edit your sleep. See more
  • How can I view my sleep history in the App? plus icon minus icon
  • Tap Home in the bottom left corner of the app, then tap the moon icon. You can tap between daily, weekly, and monthly views. Scroll down to view your history, and tap a specific day to see addition... See more
  • What type of sleep activity is being tracked? plus icon minus icon
  • If you wear your device to sleep, it can automatically track when you fall asleep, duration of sleep, duration of light and restful sleep, and when you wake up. See more
  • How do I find a Social ID? plus icon minus icon
  • Open the Challenge section in the app. Tap the Friends tab at the top, then tap the +person icon in the upper left corner to search. See more
  • How do I create a challenge? plus icon minus icon
  • Open the Challenge section in the app. From the Challenge tab, swipe left twice, then tap CREATE to choose from the types and start your own. Choose QUICK START to kick off at the top of the next f... See more
  • How do I join a challenge? plus icon minus icon
  • Open the Challenge section in the app. From the Challenge tab, swipe left to view available options, then tap the Challenge to join. See more
  • What is the Connect challenge? plus icon minus icon
  • Challenge is a way for you to engage in friendly competition with other CITIZEN CONNECTED users. Open the Challenge section in the app or create your own to start setting new goals! See more
  • Why is my step number different in this App than in other tracking Apps i use? plus icon minus icon
  • We use sensors and a complex algorithm to determine your step count. Each app has a different algorithm that causes variations between data. See more
  • Can I send my activity data to other Apps? plus icon minus icon
  • Yes, you can send your step counts to Google Fit and Apple Health apps. See more
  • Can I manually log activity or exercise? plus icon minus icon
  • No, at this time you cannot manually log physical activities. See more
  • Why don't I see any calories counted?. plus icon minus icon
  • You cannot see calorie metrics until height and weight are set. To update, see "HOW DO I UPDATE MY HEIGHT OR WEIGHT?" See more
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