Frequently Asked Questions – Citizen Watch America

To reset the watch, please follow the steps below. 1. Press and hold the crown until you see the three options Menu.2. Press & release the upper right push button to scroll up to the "Disconnect & ... See more

The watch is set to a normal font setting. To enlarge the font size follow these instructions: -Press the crown to active settings menu -Scroll counter clockwise using the top pusher to the icon fo... See more

Follow these instructions and they are the same as Gen2 Hybrid using the Citizen Connected App See more

Yes, your watch has a PPG heart rate tracker. You can view your heart rate data in the Home section of the Citizen Connected app. See more

1. Press the crown to go to the watch Menu2. Press the lower right pusher to select the Settings option3. Press the crown to enter the Settings menu4. Press the upper right pusher to scroll till yo... See more

Tap Profile in the bottom right corner of the app. Scroll down, then tap Help from the Settings menu to find methods for contacting our Customer Care team. See more

Refer to the app privacy policy, found in Profile. Tap Profile in the bottom right corner of the app. Scroll down, then tap Help on the Settings menu. See more

The app language is automatically selected based on the language you set for your phone. If your phone's language is not one of the languages the app is translated in, the default language is English. See more

Tap Profile on the right bottom of the app. Scroll the screen down and tap Help on the Setting menu. Tap Delete account. See more

Tap Profile in the bottom right corner of the app. Tap the pencil icon in the top right corner to edit your personal information. You can change the following: First or last name Height or weight ... See more

Tap Profile in the bottom right corner of the app. Your personal, app, and device settings can all be found here. To access settings on your watch, press and hold the middle button. See more

Be sure that the app you have selected to receive notifications from has the settings configured to show notifications on the lockscreen of your phone. This determines what notifications make it to... See more

You should make sure your device battery has power and your device is connected properly to the app. Your app must be running in the background for notifications to properly work. If the problem pe... See more

Vibration strength is adjustable on some models. Tap Profile on the right bottom of the app. Tap the setting cog beside the image of the watch. You can choose Medium or Strong. See more

Tap Alerts in the bottom right of the app. Scroll down, Refer to "Calls & Messages" “Apps". You can toggle on and off which apps you want to receive at any time. See more

To view multiple notifications, set Past Notifications to one of the buttons on your watch in the Customize section of the app. Press the button to open your feed, then use the bottom and top butto... See more

When you receive a notification, you can see the preview by pressing the middle button to click into the alert. Press and hold the middle button to return to the main watch face. See more

Open the Alerts section of the app, tap the type of notification you want to customize from the list, then select your preferences. See more

Notifications is a section of the app that enables you to customize the notifications you would like to receive on your watch. See more

Open the Customize section in the app on your phone. Tap the Settings icon on the watch illustration in the app, then make it your own with pictures, background designs, stickers and text. See more

To get the latest readings for your customized dials, flick your wrist away from the body to refresh. See more

Tap the Customization section, then tap the circle on the watch face that you want to edit. Choose what feature you want to assign from the list, then tap the check in the top right corner to assig... See more

Yes, you can send your sleep data to Google Fit (Android only) or Apple Health (iOS only) apps. See more

No, your watch will automatically track your sleep so you don't need to take action to enter or exit sleep mode. See more

At this time, you cannot edit your sleep. See more

Tap Home in the bottom left corner of the app, then tap the moon icon. You can tap between daily, weekly, and monthly views. Scroll down to view your history, and tap a specific day to see addition... See more

If you wear your device to sleep, it can automatically track when you fall asleep, duration of sleep, duration of light and restful sleep, and when you wake up. See more

Open the Challenge section in the app. Tap the Friends tab at the top, then tap the +person icon in the upper left corner to search. See more

Open the Challenge section in the app. From the Challenge tab, swipe left twice, then tap CREATE to choose from the types and start your own. Choose QUICK START to kick off at the top of the next f... See more

Open the Challenge section in the app. From the Challenge tab, swipe left to view available options, then tap the Challenge to join. See more