How do I enlarge the font size on the Gen1 Hybrid Smartwatch?

The watch is set to a normal font setting. To enlarge the font size follow these instructions: -Press the crown to ac...

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How Do I pair my Gen1 Hybrid Smartwatch?

Follow these instructions and they are the same as Gen2 Hybrid using the Citizen Connected App  

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What if I have a question that isn't answered here?

Tap Profile in the bottom right corner of the app. Scroll down, then tap Help from the Settings menu to find methods ...

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How is my personal data being used?

Refer to the app privacy policy, found in Profile. Tap Profile in the bottom right corner of the app. Scroll down, th...

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How can I change the language of the App?

The app language is automatically selected based on the language you set for your phone. If your phone's language is ...

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How can I delete my account?

Tap Profile on the right bottom of the app. Scroll the screen down and tap Help on the Setting menu. Tap Delete account.

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How can I edit my profile?

Tap Profile in the bottom right corner of the app. Tap the pencil icon in the top right corner to edit your personal ...

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What if my notifications don't come through?

Be sure that the app you have selected to receive notifications from has the settings configured to show notification...

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What if I don't receive notifications on my watch?

You should make sure your device battery has power and your device is connected properly to the app. Your app must be...

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How can I change vibration strength of my smartwatch?

Vibration strength is adjustable on some models. Tap Profile on the right bottom of the app. Tap the setting cog besi...

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How can I delete a contact or App from my notifications?

Tap Alerts in the bottom right of the app. Scroll down, Refer to "Calls & Messages" “Apps". You can toggle on and off...

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How do I view a notification on my watch?

When you receive a notification, you can see the preview by pressing the middle button to click into the alert. Press...

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How do I customize my notifications?

Open the Alerts section of the app, tap the type of notification you want to customize from the list, then select you...

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What is notifications?

Notifications is a section of the app that enables you to customize the notifications you would like to receive on yo...

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How do I customize my Gen1 Hybrid watch face?

Open the Customize section in the app on your phone. Tap the Settings icon on the watch illustration in the app, then...

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How do I update my display readings when they look outdated?

To get the latest readings for your customized dials, flick your wrist away from the body to refresh.

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Do I need to press a button or take action to start tracking my sleep?

No, your watch will automatically track your sleep so you don't need to take action to enter or exit sleep mode.

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How can I edit my sleep log?

At this time, you cannot edit your sleep.

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How can I view my sleep history in the App?

Tap Home in the bottom left corner of the app, then tap the moon icon. You can tap between daily, weekly, and monthly...

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What type of sleep activity is being tracked?

If you wear your device to sleep, it can automatically track when you fall asleep, duration of sleep, duration of lig...

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How do I find a Social ID?

Open the Challenge section in the app. Tap the Friends tab at the top, then tap the +person icon in the upper left co...

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How do I create a challenge?

Open the Challenge section in the app. From the Challenge tab, swipe left twice, then tap CREATE to choose from the t...

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How do I join a challenge?

Open the Challenge section in the app. From the Challenge tab, swipe left to view available options, then tap the Cha...

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What is the Connect challenge?

Challenge is a way for you to engage in friendly competition with other CITIZEN CONNECTED users. Open the Challenge s...

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Why is my step number different in this App than in other tracking Apps i use?

We use sensors and a complex algorithm to determine your step count. Each app has a different algorithm that causes v...

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Can I manually log activity or exercise?

No, at this time you cannot manually log physical activities.

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Why don't I see any calories counted?.

You cannot see calorie metrics until height and weight are set. To update, see "HOW DO I UPDATE MY HEIGHT OR WEIGHT?"

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How can I change the units of measurement?

Tap Profile in the bottom right corner of the app. Scroll down, then tap Preferred Units from the Settings menu. Choo...

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How do I update my height or weight?

Tap Profile in the bottom right corner of the app. Tap the pencil icon in the top right corner, then save your changes.

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How can I view my activity history in the App?

Tap Home in the bottom left corner of the app. You can tap between daily, weekly, and monthly views. Scroll down to v...

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