How do I enlarge the font size on the Gen1 Hybrid Smartwatch?

The watch is set to a normal font setting. To enlarge the font size follow these instructions: -Press the crown to ac...

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How Do I pair my Gen1 Hybrid Smartwatch?

Follow these instructions and they are the same as Gen2 Hybrid using the Citizen Connected App  

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What if I have a question that isn't answered here?

Tap Profile in the bottom right corner of the app. Scroll down, then tap Help from the Settings menu to find methods ...

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How is my personal data being used?

Refer to the app privacy policy, found in Profile. Tap Profile in the bottom right corner of the app. Scroll down, th...

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How can I delete my account?

Tap Profile on the right bottom of the app. Scroll the screen down and tap Help on the Setting menu. Tap Delete account.

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What if I don't receive notifications on my watch?

You should make sure your device battery has power and your device is connected properly to the app. Your app must be...

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How do I view a notification on my watch?

When you receive a notification, you can see the preview by pressing the middle button to click into the alert. Press...

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What is notifications?

Notifications is a section of the app that enables you to customize the notifications you would like to receive on yo...

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How do I customize my Gen1 Hybrid watch face?

Open the Customize section in the app on your phone. Tap the Settings icon on the watch illustration in the app, then...

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How do I update my display readings when they look outdated?

To get the latest readings for your customized dials, flick your wrist away from the body to refresh.

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Do I need to press a button or take action to start tracking my sleep?

No, your watch will automatically track your sleep so you don't need to take action to enter or exit sleep mode.

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How can I view my sleep history in the App?

Tap Home in the bottom left corner of the app, then tap the moon icon. You can tap between daily, weekly, and monthly...

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What type of sleep activity is being tracked?

If you wear your device to sleep, it can automatically track when you fall asleep, duration of sleep, duration of lig...

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How do I find a Social ID?

Open the Challenge section in the app. Tap the Friends tab at the top, then tap the +person icon in the upper left co...

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Why is my step number different in this App than in other tracking Apps i use?

We use sensors and a complex algorithm to determine your step count. Each app has a different algorithm that causes v...

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How do I update my height or weight?

Tap Profile in the bottom right corner of the app. Tap the pencil icon in the top right corner, then save your changes.

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How can I view my activity history in the App?

Tap Home in the bottom left corner of the app. You can tap between daily, weekly, and monthly views. Scroll down to v...

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How do I track a workout?

Assign Workout Mode in the Customization section of the app. Press the assigned button, then use the bottom and top b...

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What type of activity data does my watch track?

Your watch tracks both activity (steps, calories, and distance) and sleep (awake, light, and restful).

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How do I calibrate my watch?

Tap Profile in the bottom right corner of the app. Tap the settings gear next to your watch. Select Calibration. The ...

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Does my hybrid smartwatch have a light?

Yes, your watch has a front light (one level lighting) for darker environments. To activate, double-tap your watch fa...

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How do I maximize my battery life?

Notifications alert you on your watch with a vibration and / or movement of the hands. Frequent alerts may cause your...

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How long will my watch battery last?

Depending on usage, your battery will last 2+ weeks.

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How do I toggle between paired devices?

Tap Profile in the bottom right corner of the app. Tap the settings gear next to the watch you want to use, then tap ...

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How do I unpair my hybrid Gen1 smartwatch from my App?

1. Open the Citizen Connected app.2. Tap the Watch icon in the top right corner of the app. Swipe up to view watch de...

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Why do I need to give my birthday/weight/height information?

Your age, weight, and height inform our activity algorithms (steps, calories, etc.) and makes them more accurate.

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How do I download the App?

iOS: Go to the App Store, type the full app name in the search command, select the app and tap “Get.” Wait for the ap...

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How do I set up my device?

Follow these steps to set up your device: On your phone, download and install the app from the App Store or Google P...

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I'm having trouble installing updates or getting an error when updating my watch. What should I do?

Do not turn off your phone or close the dedicated App”CITIZEN CONNECTED” while the update is in progress.   Please ma...

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