Frequently Asked Questions

The watch is set to a normal font setting. To enlarge the font size follow these instructions: -Press the crown to ac...

Follow these instructions and they are the same as Gen2 Hybrid using the Citizen Connected App  

Tap Profile in the bottom right corner of the app. Scroll down, then tap Help from the Settings menu to find methods ...

Refer to the app privacy policy, found in Profile. Tap Profile in the bottom right corner of the app. Scroll down, th...

Tap Profile on the right bottom of the app. Scroll the screen down and tap Help on the Setting menu. Tap Delete account.

You should make sure your device battery has power and your device is connected properly to the app. Your app must be...

When you receive a notification, you can see the preview by pressing the middle button to click into the alert. Press...

Notifications is a section of the app that enables you to customize the notifications you would like to receive on yo...

Open the Customize section in the app on your phone. Tap the Settings icon on the watch illustration in the app, then...

To get the latest readings for your customized dials, flick your wrist away from the body to refresh.

No, your watch will automatically track your sleep so you don't need to take action to enter or exit sleep mode.

Tap Home in the bottom left corner of the app, then tap the moon icon. You can tap between daily, weekly, and monthly...

If you wear your device to sleep, it can automatically track when you fall asleep, duration of sleep, duration of lig...

Open the Challenge section in the app. Tap the Friends tab at the top, then tap the +person icon in the upper left co...

We use sensors and a complex algorithm to determine your step count. Each app has a different algorithm that causes v...

Tap Profile in the bottom right corner of the app. Tap the pencil icon in the top right corner, then save your changes.

Tap Home in the bottom left corner of the app. You can tap between daily, weekly, and monthly views. Scroll down to v...

Assign Workout Mode in the Customization section of the app. Press the assigned button, then use the bottom and top b...

Your watch tracks both activity (steps, calories, and distance) and sleep (awake, light, and restful).

Tap Profile in the bottom right corner of the app. Tap the settings gear next to your watch. Select Calibration. The ...

Yes, your watch has a front light (one level lighting) for darker environments. To activate, double-tap your watch fa...

Notifications alert you on your watch with a vibration and / or movement of the hands. Frequent alerts may cause your...

Depending on usage, your battery will last 2+ weeks.

Tap Profile in the bottom right corner of the app. Tap the settings gear next to the watch you want to use, then tap ...

1. Open the Citizen Connected app.2. Tap the Watch icon in the top right corner of the app. Swipe up to view watch de...

Your age, weight, and height inform our activity algorithms (steps, calories, etc.) and makes them more accurate.

iOS: Go to the App Store, type the full app name in the search command, select the app and tap “Get.” Wait for the ap...

Follow these steps to set up your device: On your phone, download and install the app from the App Store or Google P...

Do not turn off your phone or close the dedicated App”CITIZEN CONNECTED” while the update is in progress.   Please ma...