Does my Gen2 Hybrid Smartwatch have an SP02 Sensor?

To take a reading on your Gen2 Hybrid Smartwatch follow these easy instructions From your watch Double press the cr...

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How can I view my activity history?

Tap on the Wellness Stats at the bottom of the Citizen Connected app. You can tap between daily, weekly, and monthly ...

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How do I track a workout?

Press the middle button to access the watch menu. Select the Workout icon, then scroll through workout options. Pres...

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How can I access my activity settings or update my step goal?

Tap the three lines on the top left corner of the Citizen Connected app. Select Wellness and then select Select Goals...

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How do I update my height or weight?

Tap the three lines on the top left corner of the Citizen Connected app. Select Wellness and then select Profile.

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How can I change the unit of measurement?

Tap the three lines on the top left corner of the Citizen Connected app. Select Wellness and then select preferred un...

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What activities are best suited for my device?

This device automatically tracks activity goals, steps, sleep, heart rate, SpO2* (blood oxygen), and more. Activity m...

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Why don't I see any calories counted?

You cannot see calorie metrics until height and weight are set. To update, see "HOW DO I UPDATE MY HEIGHT OR WEIGHT?"

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Can I manually log activity or exercise?

No, at this time you cannot manually log physical activities.

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Why is my step count different in this app than in other tracking apps?

We use sensors and a complex algorithm to determine your step count. Each app has a different algorithm that causes v...

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