Getting Started

How do I customize my complication on my Gen2 Hybrid Smartwatch?

You can customize the information you want to see on  your watch by updating the complications, those are the small c...

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How do I customize my dial on my CZ Smart Gen2 Hybrid Smartwatch?

Customizing your CZ Smart Hybrid smartwatch is easy.  You can select different dials and even personalize with a pers...

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How do I set up my CZ Smart Gen 2 Hybrid watch?

Pairing your Gen2 Hybrid smartwatch is easy.  This tutorial will help you pair your watch to Citizen Connected, the C...

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How do I download the Citizen Connected app and pair my CZ Smart Gen 2 Hybrid watch?

iOS: Go to the App Store, type the full app name - Citizen Connected - in the search command, select the app and tap...

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How can I sign up for an account to use the Citizen Connected app?

You can sign up using your email address, Facebook account, apple account, or Google account. Follow this tutorial vi...

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Watch Features

Account and Device Settings

Can I pair multiple smartwatches with the Citizen Connected app?

A user can pair 1 touchscreen smartwatch and multiple hybrid smartwatches with the Citizen Connected app.

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How can I edit my profile?

Tap the four lines on the top left corner of the Citizen Connected app. Select Wellness, then select Profile. You can...

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How can I change the language of the app?

The app language is automatically selected based on the language you set for your phone. If your phone's language is ...

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How can I make the font size larger on my Gen2 Hybrid smartwatch?

The watch is set to a normal font setting. To enlarge the font size follow these instructions: -Press the crown to ac...

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Syncing and Troubleshooting

How do I change the wrist orientation on my Hybrid Gen2 Smartwatch?

Follow these simple steps to change the orientation of your watch to Right or Left. 1) Press the center crown to laun...

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Is my gen2 Hybrid smartwatch compatible in other countries?

At this time, the touchscreen models are only available for use in the US, CA, UK, Ireland and Mexico. However, if pu...

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How can I repair the same Gen2 Hybrid Smartwatch with the Citizen Connected app?

After your device has been reset and removed from Bluetooth, you can re-pair it with the Citizen Connected app. To do...

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Why am I not receiving notifications on my Hybrid Gen2 Smartwatch

When the notifications are not pushing onto your hybrid watch, please check the phone’s Bluetooth settings with the f...

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What do I do if I am receiving a network error when setting up my Hybrid Gen2 Smartwatch?

If you are experiencing a network error while pairing your Gen2 Hybrid Smartwatch, please try the following steps:   ...

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