Gen 2

You can customize the information you want to see on  your watch by updating the complications, those are the small c...

You can sign up using your email address, Facebook account, apple account, or Google account. Follow this tutorial vi...

Do not turn off your phone or close the Citizen Connected App while the update is in progress. Please make sure your...

Your age, weight, and height inform our activity algorithms (steps, calories, etc.) and makes them more accurate.

Please try reinstalling the app: Remove Citizen Connected app from your phone Restart your phone Install the app Mak...

A user can pair 1 touchscreen smartwatch and multiple hybrid smartwatches with the Citizen Connected app.

Tap the four lines on the top left corner of the Citizen Connected app. Select Wellness, then select Profile. You can...

The app language is automatically selected based on the language you set for your phone. If your phone's language is ...

The watch is set to a normal font setting. To enlarge the font size follow these instructions: -Press the crown to ac...

Follow these simple steps to change the orientation of your watch to Right or Left. 1) Press the center crown to laun...

At this time, the touchscreen models are only available for use in the US, CA, UK, Ireland and Mexico. However, if pu...

After your device has been reset and removed from Bluetooth, you can re-pair it with the Citizen Connected app. To do...

When the notifications are not pushing onto your hybrid watch, please check the phone’s Bluetooth settings with the f...

If you are experiencing a network error while pairing your Gen2 Hybrid Smartwatch, please try the following steps:   ...