Watch Care & Instructions

  Mineral crystal glass is made from silica and is manufactured using regular tempered glass. This tempering process ...

While the Promaster Diver and other diver watches can withstand hot water temperatures for a short period of time, we...

You may have noticed this somewhat unusual use of Roman numerals on a watch face, with four o’clock represented as ‘I...

Daylight Saving Time (DST) is individually set depending on the area of the U.S. you live in. The four U.S. time zone...

We are unable to authenticate or provide the value of older or vintage watches as this is not a service that we offer...

Metal watch bands will retain their beauty for a long time if proper care is exercised; however, occasional cleaning ...

I know my model number If you know your model number, go to www.citizenwatch.com and search or browse for your model....

Your new Eco-Drive timepiece is specially powered by proprietary ECO-DRIVE TECHNOLOGY, which converts any source of l...

Visit our Setting Instructions page to search for your watch's Setting Instructions guide/manual by model number or c...

Our watches are multifunctional and depending on the caliber it may need to recharge, battery replaced, or need windi...

Radio Control & Satellite Wave: Depending on the caliber, there are certain steps you must take to set the time/date....

The caliber number is engraved on the caseback of your watch. In the first example below (Edge engraved) the caliber ...

If you haven’t received your verification code for the My Citizen App, please be sure to check your spam or junk fold...

If you are a U.S. resident, you can register your watch online through our website, or through the My Citizen App, av...

A 5 Year Limited Warranty is valid in the United States.When you purchase a Citizen watch from our website or an auth...

To request a repair or service for your watch, please complete this form in full. A customer care representative will...

To check the status of your repair, please use this link to look up your repair by Repair Number and Repair Zip Code....

Straps, links, and parts may be available for certain Citizen watch models. To find out if a replacement strap or par...

To find a service center outside the United States, please click the link below. You’ll be redirected to our Citizen ...

You can check the status of your service or repair at any time by visiting the following link: https://www.citizenwat...

If the bracelet on your watch is too small and you do not have any spare links, you will need to purchase additional ...