After Sales

While the Promaster Diver and other diver watches can withstand hot water temperatures for a short period of time, we...

Daylight Saving Time (DST) is individually set depending on the area of the U.S. you live in. The four U.S. time zone...

  Mineral crystal glass is made from silica and is manufactured using regular tempered glass. This tempering process ...

You may have noticed this somewhat unusual use of Roman numerals on a watch face. with four o’clock represented as ‘I...

Please be advised we are unable to authenticate or provide the value of older or vintage watches as this is not a ser...

Metal watch bands will retain their beauty for a long time if proper care is exercised; however, occasional cleaning ...

Visit our Setting Instructions page to search for your watch's Setting Instructions guide/manual by model number or c...

Our watches are multifunctional and depending on the caliber it may need to recharge, battery replaced, or need windi...

Radio Control & Satellite Wave: Depending on the caliber, there are certain steps you must take to set the time/date....

Your new Eco-Drive timepiece is specially powered by proprietary ECO-DRIVE TECHNOLOGY, which converts any source of l...

The caliber number is engraved on the caseback of your watch. In the first example below (Edge engraved) the caliber ...

Yes, it is safe to turn the crown counter clockwise to set your watch. For detailed setting instructions for your wat...

To manually add a watch to the "My Drawer" of the My Citizen app, simply follow the following steps: 1) Tap "Add New ...

If you have added the wrong watch, or would like to remove a watch from "My Drawer" follow these simple steps. 1) Loc...

The My Citizen app uses OCR technology to recognize your watch. The caseback information, in particular, has importan...

The warranty period for residents outside of the U.S., Canada, U.K., and Mexico is 1 year.

Your Citizen Watch comes with a five-year, limited warranty. When you register your watch online or through our My Ci...

Straps, links, and parts may be available for certain Citizen watch models. To find out if a replacement strap or par...

If the bracelet on your watch is too small and you do not have any spare links, you will need to purchase additional ...

For service evaluations and repairs within the U.S. -- Please package your timepiece carefully and securely to protec...

We offer complimentary sizing on watches purchased at citizenwatch.com at the time of purchase by selecting the desir...