Why are applications appearing "greyed out" on my watch?

Applications that are in the process of being downloaded will appear greyed out until they are fully downloaded and c...

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How do I connect the smartwatch to Wi-Fi?

Press the middle button or swipe down from the top of your screen. Scroll and tap on Settings. Tap on Connectivity. T...

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How many smartwatches can I pair with the Citizen Connected app at one time?

iOS: Multiple watches can be paired with the app simultaneously including one touchscreen and mulitple hybrid smartwa...

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Why can't I pair my smartwatch to my phone?

Ensure that your smartwatch is powered on and Bluetooth is enabled on your phone. Launch the Citizen Connected App an...

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How do I power off my smartwatch?

Press the middle button or swipe down from the top of your screen. Scroll and tap on Settings. Tap on System. Swipe ...

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How do I unpair my Gen2 Touchscreen smartwatch from my phone?

Open the Citizen Connected app. Tap the Watch icon in the top right corner of the app. Swipe up to view watch detail...

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How do I reset my smartwatch to factory settings on the Gen2 touchscreen smartwatch?

Option 1: By resetting your watch to the factory settings, you will erase all data stored on the smartwatch. This dat...

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