Getting Started

Getting started with you CZ Smart Gen2 Touchscreen smartwatch, user manual for P991

Getting started with you CZ Smart Gen2 Touchscreen smartwatch, user manual for P991.  Follow these step by step instr...

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Why are applications appearing "greyed out" on my watch?

Applications that are in the process of being downloaded will appear greyed out until they are fully downloaded and c...

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How do I get started with my CZ Smart watch, including pairing the Citizen Connected app?

Pairing your Gen2 Touchscreen smartwatch is easy.  This tutorial will help you pair your watch to Citizen Connected, ...

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How do I set-up my CZ Smart Gen 2 touchscreen smartwatch?

Pairing your Gen2 Touchscreen smartwatch is easy.  This tutorial will help you pair your watch to Citizen Connected...

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How do I pair my smartwatch to my phone?

To start the pairing process, reference the below:On CZ Smart Gen 2 watch: Choose language then select watch name fro...

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Watch Features

Account and Device Settings

Can I pair multiple smartwatches with my Citizen Connected application?

A user can pair 1 touchscreen smartwatch and multiple hybrid smartwatches with the Citizen Connected app.

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How long does the battery life last on my Gen2 Touchscreen smartwatch?

The gen2 touchscreen smartwatch lasts 24+ hours depending on usage.  Optimize your battery life by utilizing the smar...

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Where can I find the settings menu?

Open the Citizen Connected app. Notifications, Calendar, and Advanced Settings can all be accessed and edited from th...

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How can I change the name listed?

Open the Citizen Connected app. Tap the menu icon in the top left-hand corner and select your profile account to chan...

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What is the best way to change my password?

The password for your Citizen Connected account can be changed by opening the Citizen Connected phone app, tap on the...

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Syncing and Troubleshooting

How to download new watchfaces for Gen2 Touchscreen smartwatches - Updated Software as of Oct 2023.

AS OF OCTOBER 26, 2023 Note: This process is intended for existing users who purchased their smartwatch between April...

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My CZ Smart Gen2 Touchscreen Smartwatch requires a passcode, how do I remove it?

When pairing your CZ Smart Gen2 touchscreen smartwatch you do not have to add a passcode for the watch.  If you do ad...

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How do I change the wrist orientation on my Gen2 touchscreen smartwatch?

If you want to change the wrist orientation of your smartwatch follow these simple steps from your touchscreen watch:...

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How do I know my software for my smartwatch is updated?

Access the Settings then System Menu on your watch. Tap About then System Updates to see if you are running the lates...

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Why did my update download fail?

If your watch does not complete an update, try the following: Be sure you are connected to a strong Wi-Fi signal Pre...

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