Getting Started

Why are applications appearing "greyed out" on my watch?

Applications that are in the process of being downloaded will appear greyed out until they are fully downloaded and c...

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How do I connect the smartwatch to Wi-Fi?

Press the middle button or swipe down from the top of your screen. Scroll and tap on Settings. Tap on Connectivity. T...

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How many smartwatches can I pair with the Citizen Connected app at one time?

iOS: Multiple watches can be paired with the app simultaneously including one touchscreen and mulitple hybrid smartwa...

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Why can't I pair my smartwatch to my phone?

Ensure that your smartwatch is powered on and Bluetooth is enabled on your phone. Launch the Citizen Connected App an...

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How do I power off my smartwatch?

Press the middle button or swipe down from the top of your screen. Scroll and tap on Settings. Tap on System. Swipe ...

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Watch Features

Account and Device Settings

How long does the battery life last on my Gen2 Touchscreen smartwatch?

The gen2 touchscreen smartwatch lasts 24+ hours depending on usage.  Optimize your battery life by utilizing the smar...

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Where can I find the settings menu?

Open the Citizen Connected app. Notifications, Calendar, and Advanced Settings can all be accessed and edited from th...

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How can I change the name listed?

Open the Citizen Connected app. Tap the menu icon in the top left-hand corner and select your profile account to chan...

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What is my personal data being used for?

Please visit the Citizen Connected app to understand more about how your personal data is being used. Tap the menu ic...

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Syncing and Troubleshooting

How do I change the wrist orientation on my Gen2 touchscreen smartwatch?

If you want to change the wrist orientation of your smartwatch follow these simple steps from your touchscreen watch:...

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Why did my update download fail?

If your watch does not complete an update, try the following: Be sure you are connected to a strong Wi-Fi signal Pre...

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How do I factory reset my device?

If you continuously encounter issues that aren’t solved by other troubleshooting methods, you may need to disconnect ...

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Can I re-pair the same smartwatch with the app?

After your device has been reset and removed from Bluetooth, you can re-pair it with the Citizen Connected app. To do...

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