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  1. Citizen Watch America
  2. CZ Smart
  3. CZ Smart YouQ Wellness Application FAQ

CZ Smart YouQ Wellness Application FAQ

  • What is the CZ Smart YouQ Wellness application? plus icon minus icon
  • Watch this tutorial for an overview of the CZ Smart YouQ Wellness Application powered by IBM Watson. The Smarter Smartwatch - The CZ Smart watch isn't just another "smartwatch," it's a watch that's... See more
  • How do I get started with CZ Smart YouQ on my Gen2 Hybrid Smartwatch? plus icon minus icon
  • Follow these simple instructions to pair your CZ Smart Watch with YouQ: Watch this quick tutorial to find our more about CZ Smart YouQ and the unique features: Watch this tutorial to get pair yo... See more
  • How do I get started with CZ Smart YouQ on my Gen2 Touchscreen Smartwatch? plus icon minus icon
  • Please follow these steps to pair your CZ Smart watch with YouQ. 1) On your Touchscreen Smartwatch   Learn more about YouQ with the quick tutorial: See more
  • Is CZ Smart YouQ Available on my Gen1 Touchscreen or Hybrid Smartwatch? plus icon minus icon
  • CZ Smart YouQ is not available on your Gen1 Touchscreen or Hybrid Smartwatch only on Gen2 smartwatches including Touchscreen and hybrid model. To learn more about YouQ watch this informative tutori... See more
  • Why are my statistics different when I compare Citizen Connected and YouQ? plus icon minus icon
  • Citizen Connected periodically transfer the stats (steps, HR, Sleep) to YouQ.  It is possible there is a lag between the transfer, which causes the stats to look different temporarily.     See more
  • How do I pair my CZ Smart Gen2 Hybrid Smartwatch with YouQ? plus icon minus icon
  • It is easy to pair your CZ Smart watch with YouQ.  You must first pair with the Citizen Connected app and then pair with YouQ app.  Please follow these easy instructions. Watch this Tutorial:   Or... See more
  • How do I pair my CZ Smart Gen2 Touchscreen Smartwatch with YouQ? plus icon minus icon
  • It is easy to pair your CZ Smart watch with YouQ.  You must first pair with the Citizen Connected app and then pair with YouQ both on the phone and on the watch.  Please follow these easy instructi... See more
  • What if I cannot find my CZ Smart watch when pairing with the YouQ App? plus icon minus icon
  • When pairing your CZ Smart watch (Touchscreen or Hybrid) and if you are experiencing an issue with the application finding your device. 1) please wait 3-5 minutes for it to recognize your watch, so... See more
  • How does YouQ track my sleep? plus icon minus icon
  • The YouQ tracks your sleep by wearing the watch to bed which is the best way to track sleep. Or you can manually enter your sleep in the YouQ application from the Home screen -> Sleep ->Scroll to t... See more
  • I do not see my sleep data in YouQ? plus icon minus icon
  • Start by checking in the Citizen Connected Application and ensure you are connected to Google Fit.  See image below under Settings -> Wellness -> Connected Apps   See more
  • Do I need Google Fit to optimize YouQ? plus icon minus icon
  • 1) When you paired your CZ Smart watch with Citizen Connected you used a GMAIL account to set-up. See image below that appears under Settings ->Wellness -> Connected App -> Be sure Google Fit is se... See more
  • How do I connect my CZ Smart watch with the YouQ app? plus icon minus icon
  • Visit the Apple (iOS™) App Store or Google Play Store to download Citizen CZ Smart YouQ. Once you have downloaded the app, you will be prompted to proceed through the onboarding process. Once compl... See more
  • How does CZ Smart YouQ work? plus icon minus icon
  • CZ Smart YouQ, featured exclusively on Gen 2 CZ Smart watches, utilizes neural networks developed within the IBM Watson® Studio workspace to analyze your data round-the-clock and deliver highly per... See more
  • What is so different about YouQ? plus icon minus icon
  • 1. CZ Smart YouQ offers a custom-built, gamified Alert Monitor, which is a version of NASA’s (PVT+) Psychomotor Vigilance Task Test, originally designed to understand astronauts’ cognitive acuity.2... See more
  • What is a chronotype? How do I find out what my chronotype is? plus icon minus icon
  • A chronotype is an individual’s preferred timing of sleep and wake. Through continued wear over the first ~7-10 days, CZ Smart YouQ identifies your unique chronotype.  It is important to wear your ... See more
  • What is a circadian rhythm? plus icon minus icon
  • Circadian rhythm is an internally driven cycle that rises and falls during a 24-hour period that different systems of the body follow. See more
  • What is a Power Fix? plus icon minus icon
  • A Power Fix is a personalized action and activity to mitigate the effects of fatigue, improve alertness, and promote the building of better habits. Power Fixes are suggested based on your Hourly Po... See more
  • How often will I receive recommendations for Power Fixes? Is there a certain score range? How are they delivered? plus icon minus icon
  • You will get a prompt via notification on both your CZ Smart watch and your YouQ app about 30 minutes before your Peak or Drop, where a certain Power Fix will be recommended based on your data inputs. See more
  • Who designed the YouQ software? plus icon minus icon
  • The CZ Smart YouQ software is proprietary – wholly conceived by Citizen Watch America and developed with support from IBM Watson Studio partners and NASA Ames Research Center. See more
  • How does Citizen and CZ Smart work with IBM and NASA? plus icon minus icon
  • Citizen has a 100+ year history of innovation in watchmaking and looked to like-minded partners to bring a distinct wearable to the market. IBM Watson and NASA (Ames Research Center) are the best i... See more
  • What is the difference between NASA and the Ames Research Center? plus icon minus icon
  • Ames Research Center (ARC) is one of ten NASA field centers around the U.S. and plays a significant role in many NASA missions. Located in Silicon Valley, ARC is a research institution that encompa... See more

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