Getting Started – Citizen Watch America

Getting started with your CZ Smart Gen2 Hybrid Smartwatch. YP30 manual

Getting started with your CZ Smart Gen2 Hybrid Smartwatch. YP30 manual Follow these step by step instructions. https://www.citizenwatch-global.com/support/pdf/yf30/e.pdf See more

How do I customize my complication on my Gen2 Hybrid Smartwatch?

You can customize the information you want to see on your watch by updating the complications, those are the small circles on the watch that are on the dial that can display information. (ie. hear... See more

How do I customize my dial on my CZ Smart Gen2 Hybrid Smartwatch?

Customizing your CZ Smart Hybrid smartwatch is easy. You can select different dials and even personalize with a personal photo. You can also select the information you want most on your dial. See more

How do I set up my CZ Smart Gen 2 Hybrid watch?

Pairing your Gen2 Hybrid smartwatch is easy. This tutorial will help you pair your watch to Citizen Connected, the CZ Smart YouQ Wellness app powered by IBM Watson and customize your touchscreen s... See more

How do I download the Citizen Connected app and pair my CZ Smart Gen 2 Hybrid watch?

iOS: Go to the App Store, type the full app name - Citizen Connected - in the search command, select the app and tap “Get.” Wait for the app to download on your phone. Android: Go to the Google Pl... See more

How can I sign up for an account to use the Citizen Connected app?

You can sign up using your email address, Facebook account, apple account, or Google account. Follow this tutorial video for pairing your hybrid watch with the Citizen Connected App, and the YouQ a... See more

I'm having trouble installing updates or getting an error when updating my watch. What should I do?

Do not turn off your phone or close the Citizen Connected App while the update is in progress. Please make sure your phone's Bluetooth is ON, Wi-Fi/3G is ON your phone, your watch is close to phon... See more

Why do I need to give my birthday/weight/height information?

Your age, weight, and height inform our activity algorithms (steps, calories, etc.) and makes them more accurate. See more

Which phones are compatible with my CZ Smart Gen 2 Hybrid smartwatch?

The CZ Smart Gen 2 Hybrid smartwatch works with phones running the latest version of Android or iOS. Supported features may vary between countries with compatibility subject to change. All devices ... See more

How far away can my smartwatch be from my phone and still be connected?

The range of the wireless Bluetooth connection between your phone and CZ Smart Gen 2 Hybrid watch can vary greatly depending on the environment. In general, you should have at least 10 meters (or 3... See more

I'm having a problem with the app crashing. What should I do?

Please try reinstalling the app: Remove Citizen Connected app from your phone Restart your phone Install the app Make sure that you log into the correct account and monitor to determine if the pro... See more