Follow these steps to set up your device:
On your phone, download and install the Citizen Connected app from the App Store or Google Play store. Follow the instructions to set up an account.
iOS: Go to the App Store, type the full app name - Citizen Connected - in the search command, select the app and tap “Get.” Wait for the app to download on your phone.
Android: Go to the Google Pl...
Do not turn off your phone or close the Citizen Connected App while the update is in progress.
Please make sure your phone's Bluetooth is ON, Wi-Fi/3G is ON your phone, your watch is close to phon...
The CZ Smart Gen 2 Hybrid smartwatch works with phones running the latest version of Android or iOS. Supported features may vary between countries with compatibility subject to change. All devices ...
The range of the wireless Bluetooth connection between your phone and CZ Smart Gen 2 Hybrid watch can vary greatly depending on the environment. In general, you should have at least 10 meters (or 3...
Please try reinstalling the app:
Remove Citizen Connected app from your phone
Restart your phone
Install the app
Make sure that you log into the correct account and monitor to determine if the pro...