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  1. Citizen Watch America
  2. CZ Smart
  3. Hybrid
  4. Gen 2
  5. Getting Started

Getting Started

  • How do I set up my CZ Smart Gen 2 Hybrid watch? plus icon minus icon
  • Follow these steps to set up your device: On your phone, download and install the Citizen Connected app from the App Store or Google Play store. Follow the instructions to set up an account. Conne... See more
  • How do I download the Citizen Connected app and pair my CZ Smart Gen 2 Hybrid watch? plus icon minus icon
  • iOS: Go to the App Store, type the full app name - Citizen Connected - in the search command, select the app and tap “Get.” Wait for the app to download on your phone. Android: Go to the Google Pl... See more
  • How can I sign up for an account to use the Citizen Connected app? plus icon minus icon
  • You can sign up using your email address, Facebook account, apple account, or Google account. See more
  • I'm having trouble installing updates or getting an error when updating my watch. What should I do? plus icon minus icon
  • Do not turn off your phone or close the Citizen Connected App while the update is in progress. Please make sure your phone's Bluetooth is ON, Wi-Fi/3G is ON your phone, your watch is close to phon... See more
  • Why do I need to give my birthday/weight/height information? plus icon minus icon
  • Your age, weight, and height inform our activity algorithms (steps, calories, etc.) and makes them more accurate. See more
  • Which phones are compatible with my CZ Smart Gen 2 Hybrid smartwatch? plus icon minus icon
  • The CZ Smart Gen 2 Hybrid smartwatch works with phones running the latest version of Android or iOS. Supported features may vary between countries with compatibility subject to change. All devices ... See more
  • How far away can my smartwatch be from my phone and still be connected? plus icon minus icon
  • The range of the wireless Bluetooth connection between your phone and CZ Smart Gen 2 Hybrid watch can vary greatly depending on the environment. In general, you should have at least 10 meters (or 3... See more
  • I'm having a problem with the app crashing. What should I do? plus icon minus icon
  • Please try reinstalling the app: Remove Citizen Connected app from your phone Restart your phone Install the app Make sure that you log into the correct account and monitor to determine if the pro... See more

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