Syncing and Troubleshooting – Citizen Watch America

How do I pair additional watches or wearables with the Citizen Connected app?

Tap the watch icon in the top right corner of the Citizen Connected app. Tap Add NEW WATCH next to the Active Watch. See more

Why can't I pair my watch to my phone?

It could be one of the following reasons: You have not downloaded and installed the Citizen Connected app. Follow the instructions in “ONBOARDING AND CITIZEN CONNECTED." Your watch may not be clos... See more

How do I unpair my watch from my phone?

Open the Citizen Connected app. Tap the Watch icon in the top right corner of the app. Swipe up to view watch details, then tap REMOVE WATCH. Finally, go to the phone’s Bluetooth settings and sele... See more

How many devices can I pair with the Citizen Connected app?

You can pair as many devices with the app as you would like including any Citizen touchscreen and/or hybrid smartwatches, but only one device can be active and connected to track at a time. See more

How do I toggle between paired devices?

Open the Citizen Connected app. Tap the Watch icon in the top right corner of the app. Swipe left to access the watch you want to you, then tap MAKE ACTIVE. Note that only one device can be active... See more

Why is my paired CZ Smart Gen 2 Hybrid watch not syncing?

It could be one of the following reasons: The watch may be disconnecting if moved outside of the phone’s Bluetooth range. Bluetooth range is 10 meters (30 feet) if there are no doors, walls, or o... See more

How often to I need to sync my Gen 2 Hybrid smartwatch in the Citizen Connected app?

We recommend syncing at least once daily to guarantee your device stays fully updated and properly functioning. Regularly syncing in the Citizen Connected app also prevents the loss of Activity data. See more