Follow these simple steps to change the orientation of your watch to Right or Left.
1) Press the center crown to launch the settings menu
2) Scroll using the bottom pusher once to the settings gear...
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At this time, the touchscreen models are only available for use in the US, CA, UK, Ireland and Mexico. However, if purchased in the available markets and taken to another country it will function a...
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After your device has been reset and removed from Bluetooth, you can re-pair it with the Citizen Connected app. To do this, tap the watch icon at the top right and select Add New Watch to go throug...
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When the notifications are not pushing onto your hybrid watch, please check the phone’s Bluetooth settings with the following steps.
Option 1
Follow these steps to be sure the setting are allowin...
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If you are experiencing a network error while pairing your Gen2 Hybrid Smartwatch, please try the following steps:
1. Delete the Citizen Connected App
2. Go to your phone’s Bluetooth Setting to r...
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It is possible that the dial has been turned off.
1. Press the crown to go to the watch Menu2. Press the lower right pusher to select the Settings option3. Press the crown to enter the Settings men...
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Tap the watch icon in the top right corner of the Citizen Connected app. Tap Add NEW WATCH next to the Active Watch. A user can pair one touchscreen smartwatch but you can pair multiple hybrid sma...
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It could be one of the following reasons:
You have not downloaded and installed the Citizen Connected app. Follow the instructions in “ONBOARDING AND CITIZEN CONNECTED."
Your watch may not be clos...
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1. Open the Citizen Connected app.2. Tap the Watch icon in the top right corner of the app. Swipe up to view watch details, then tap REMOVE WATCH.3. Go to the phone’s Bluetooth settings and select ...
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You can pair as many devices with the app as you would like including any Citizen touchscreen and/or hybrid smartwatches, but only one device can be active and connected to track at a time.
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Open the Citizen Connected app.
Tap the Watch icon in the top right corner of the app. Swipe left to access the watch you want to you, then tap MAKE ACTIVE. Note that only one device can be active...
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It could be one of the following reasons:
The watch may be disconnecting if moved outside of the phone’s Bluetooth range. Bluetooth range is 10 meters (30 feet) if there are no doors, walls, or o...
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We recommend syncing at least once daily to guarantee your device stays fully updated and properly functioning. Regularly syncing in the Citizen Connected app also prevents the loss of Activity data.
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If your CZ Smart Gen 2 Hybrid smartwatch is not syncing the proper time from your smartphone, please follow the steps below to resolve this. Most importantly, please calibrate your watch to 12:00 i...
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