Syncing and Troubleshooting

Follow these simple steps to change the orientation of your watch to Right or Left. 1) Press the center crown to laun...

At this time, the touchscreen models are only available for use in the US, CA, UK, Ireland and Mexico. However, if pu...

After your device has been reset and removed from Bluetooth, you can re-pair it with the Citizen Connected app. To do...

When the notifications are not pushing onto your hybrid watch, please check the phone’s Bluetooth settings with the f...

If you are experiencing a network error while pairing your Gen2 Hybrid Smartwatch, please try the following steps:   ...

It is possible that the dial has been turned off. 1. Press the crown to go to the watch Menu2. Press the lower right ...

Tap the watch icon in the top right corner of the Citizen Connected app. Tap Add NEW WATCH next to the Active Watch. ...

1. Open the Citizen Connected app.2. Tap the Watch icon in the top right corner of the app. Swipe up to view watch de...

You can pair as many devices with the app as you would like including any Citizen touchscreen and/or hybrid smartwatc...

Open the Citizen Connected app. Tap the Watch icon in the top right corner of the app. Swipe left to access the watc...

We recommend syncing at least once daily to guarantee your device stays fully updated and properly functioning. Regul...