Syncing and Troubleshooting

    I forgot the passcode I set to my Smartwatch and am locked out. How do I fix this?

    To regain access to your smartwatch, you will need to prompt a Factory Reset. Follow these steps:  Enter an invalid ...

    Read More
    How do I re-pair the same Smartwatch with the app?

    Once you’ve reset your device and removed it from your phone’s Bluetooth settings, you can pair it again in the Wear ...

    Read More
    My Smartwatch’s update download failed or is taking too long. How can I fix this?

    Confirm watch is directly connected to a strong Wi-Fi network. You can add a network in the Connectivity section of ...

    Read More
    How do I make sure my Smartwatch’s software is up to date?

    Launch Settings on your smartwatch, then open System. Tap About, then tap System updates. If your OS is on the most r...

    Read More
    Why won’t my watch take calls, even though I enabled it to?

    In addition to enabling call audio on watch, Huawei technology users also need to enable it on their phone: Settings ...

    Read More
    How do I reset my Smartwatch to factory settings for Gen1 Touchscreen Smartwatch?

    By resetting your watch to the factory settings, you will erase all data stored on the smartwatch. This data cannot b...

    Read More
    How do I unpair my Gen1 Touchscreen Smartwatch from my phone?

    Open the Wear OS by Google app and scroll down to Advanced Settings.  Tap the Forget Watch button at the bottom of t...

    Read More
    Why can't I pair my Smartwatch to my phone?

    Ensure that your smartwatch is powered on and Bluetooth is enabled on your phone. Launch the Wear OS by Google App an...

    Read More