Syncing and Troubleshooting

    I forgot the passcode I set to my Smartwatch and am locked out. How do I fix this?

    To regain access to your smartwatch, you will need to prompt a Factory Reset. Follow these steps:  Enter an invalid ...

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    How do I make sure my Smartwatch’s software is up to date?

    Launch Settings on your smartwatch, then open System. Tap About, then tap System updates. If your OS is on the most r...

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    How do I reset my Smartwatch to factory settings for Gen1 Touchscreen Smartwatch?

    By resetting your watch to the factory settings, you will erase all data stored on the smartwatch. This data cannot b...

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    How do I unpair my Gen1 Touchscreen Smartwatch from my phone?

    Open the Wear OS by Google app and scroll down to Advanced Settings.  Tap the Forget Watch button at the bottom of t...

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    Why can't I pair my Smartwatch to my phone?

    Ensure that your smartwatch is powered on and Bluetooth is enabled on your phone. Launch the Wear OS by Google App an...

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