Battery

How long does each battery mode last on my Gen1 Touchscreen Smartwatch?

On average, Daily Mode lasts between charges from morning to morning. Daily Mode will continue to be targeted for en...

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Why is my Battery Mode no longer selected in the WearOS app on my Gen1 Touchscreen Smartwatch?

Making settings updates in the Wear OS menus outside of Smart Battery Modes deselects your current mode due to manual...

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Why is my battery draining faster than predicted on my Gen1 Touchscreen Smartwatch?

Battery life for each of our Smart Battery Modes will vary based on multiple factors, from how often the watch is wok...

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My battery won’t charge past a certain percentage. How can I fix this?

Let the smartwatch run out of battery completely. Charge your smartwatch until the screen indicates charging is compl...

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How do I conserve battery life?

To maximize the battery life of your watch, try the following tips:  CHANGE TO A BATTERY OPTIMIZED WATCH FACE: Some w...

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General Setup

How do I power on my Smartwatch?

Make sure the smartwatch is charged before trying to power it on. Press and hold down the middle pusher button for at...

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Setting up your CZ Smart Watch

  Setting up your CZ Smart Watch is quick and easy, and it works with Android and iOS phones.   Step 1: Turn on the ...

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How do I set up my Gen1 Touchscreen Smartwatch?

To set up your smartwatch, reference the Quick Start Guide that accompanied your smartwatch or follow these steps: C...

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How do I pair my smartwatch to my phone?

To pair your smartwatch, ensure that your smartwatch is powered on and Bluetooth is enabled on your phone. Then follo...

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How do I connect the Smartwatch to Wi-Fi?

To connect the smartwatch to Wi-Fi, do the following Press the middle button or swipe down from the top of your scre...

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Smartwatch Features and Functions

Why won’t my watch take calls, even though I enabled it to?

In addition to enabling call audio on watch, Huawei users also need to enable it on their phone: Settings -> Accessib...

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How do I turn the sound off on my smartwatch?

To disable sound alerts, swipe down and tap the speaker icon. When it’s no longer highlighted, your watch will only v...

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Does my Gen1 smartwatch have a microphone and/or speaker?

Your Gen1 Touchscreen smartwatch has both a microphone and speaker. 

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How do I use Bluetooth headphones with my smartwatch?

From the watch face, swipe down from the top of the screen. Tap the gear icon to access Settings. Tap Connectivity to...

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How do I listen to and store music on my smartwatch?

To store music on your smartwatch, you must have a paid music subscription. Download the watch app for your preferred...

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Customizations

How do I change the order of the apps in the menu on my Smartwatch?

To adjust the order in your app menu, press and hold the app icon to move your favorites to the top. Recently opened ...

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How do I get the latest watch faces?

Make sure you’re connected to Wi-fi in the Connectivity menu of your watch’s Settings.  Press the middle button, the...

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How can I save a customized watch face design?

Press and hold the watch face to access customization settings. Scroll to the bottom and tap Save Look. Your customiz...

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How do I customize the watch face design?

If your watch face can be customized, you’ll see a gear below the watch face when scrolling through the list of optio...

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How do I change my watch face on my Gen1 Touchscreen Smartwatch?

Press and hold the current dial to access the watch face menu. Scroll through the options and select the watch face y...

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Notifications

I’m not receiving notifications on my Smartwatch. How do I fix this?

The Wear OS by Google app must be running on your phone at all times to ensure a connection with the watch. Closing t...

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How do I use Theater mode?

You can use Theater mode to temporarily turn off your watch’s screen. This prevents any vibrations or visual notifica...

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How do I use Do Not Disturb mode?

Do Not Disturb mode removes vibration alerts, but notification cards will still appear.  Swipe down from the top of ...

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Which notifications will I receive?

Most notifications you see on your phone will also show up on your watch. These include notifications for missed call...

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How do notifications work?

Your watch uses the notification settings you have for each app on your phone. If the alert vibrates or makes a sound...

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Google Features

Account and Device Settings

What is the warranty on my Smartwatch?

The CZ Smart has a 2-year limited warranty. 

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How do I enable my Smartwatch screen to be always on?

Swipe down from the top of your watch screen, tap the gear icon to access Settings, then tap Display. Toggle on Alway...

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How is my personal data being used?

To learn more about how your data is being used, follow these steps:  Open the Wear OS by Google app, then open the ...

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How can I change my password?

Your password is based on your Google account settings. Change your password within your Google account on your phone...

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How can I edit my name?

Your name is based on your Google account settings. Change your name within your Google account on your phone or comp...

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Syncing and Troubleshooting

I forgot the passcode I set to my Smartwatch and am locked out. How do I fix this?

To regain access to your smartwatch, you will need to prompt a Factory Reset. Follow these steps:  Enter an invalid ...

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How do I re-pair the same Smartwatch with the app?

Once you’ve reset your device and removed it from your phone’s Bluetooth settings, you can pair it again in the Wear ...

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My Smartwatch’s update download failed or is taking too long. How can I fix this?

Confirm watch is directly connected to a strong Wi-Fi network. You can add a network in the Connectivity section of ...

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How do I make sure my Smartwatch’s software is up to date?

Launch Settings on your smartwatch, then open System. Tap About, then tap System updates. If your OS is on the most r...

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Why won’t my watch take calls, even though I enabled it to?

In addition to enabling call audio on watch, Huawei technology users also need to enable it on their phone: Settings ...

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