Gen 1

On average, Daily Mode lasts between charges from morning to morning. Daily Mode will continue to be targeted for en...

Making settings updates in the Wear OS menus outside of Smart Battery Modes deselects your current mode due to manual...

Battery life for each of our Smart Battery Modes will vary based on multiple factors, from how often the watch is wok...

To maximize the battery life of your watch, try the following tips:  CHANGE TO A BATTERY OPTIMIZED WATCH FACE: Some w...

Your smartwatch’s battery can charge to at least 80% in one hour. 

Make sure the smartwatch is charged before trying to power it on. Press and hold down the middle pusher button for at...

To set up your smartwatch, reference the Quick Start Guide that accompanied your smartwatch or follow these steps: C...

To pair your smartwatch, ensure that your smartwatch is powered on and Bluetooth is enabled on your phone. Then follo...

To power off your smartwatch, do the following: Press the middle button or swipe down from the top of your screen.  ...

Your smartwatch can identify when you remove the watch from your wrist, and asks for your PIN to re-access watch info...

To disable sound alerts, swipe down and tap the speaker icon. When it’s no longer highlighted, your watch will only v...

Your Gen1 Touchscreen smartwatch has both a microphone and speaker. 

From the watch face, swipe down from the top of the screen. Tap the gear icon to access Settings. Tap Connectivity to...

To store music on your smartwatch, you must have a paid music subscription. Download the watch app for your preferred...

When a majority or the entirety of your smartwatch is wet, the screen can have trouble picking up specific promptings...

Make sure you’re connected to Wi-fi in the Connectivity menu of your watch’s Settings.  Press the middle button, the...

If your watch face can be customized, you’ll see a gear below the watch face when scrolling through the list of optio...

Press and hold the current dial to access the watch face menu. Scroll through the options and select the watch face y...

The Wear OS by Google app must be running on your phone at all times to ensure a connection with the watch. Closing t...

You can use Theater mode to temporarily turn off your watch’s screen. This prevents any vibrations or visual notifica...

Do Not Disturb mode removes vibration alerts, but notification cards will still appear.  Swipe down from the top of ...

Most notifications you see on your phone will also show up on your watch. These include notifications for missed call...

Your watch uses the notification settings you have for each app on your phone. If the alert vibrates or makes a sound...

Swipe down from the top of your watch screen, tap the gear icon to access Settings, then tap Display. Toggle on Alway...

To learn more about how your data is being used, follow these steps:  Open the Wear OS by Google app, then open the ...

Please call customer service for support at 1-800-321-1023.

To regain access to your smartwatch, you will need to prompt a Factory Reset. Follow these steps:  Enter an invalid ...

Launch Settings on your smartwatch, then open System. Tap About, then tap System updates. If your OS is on the most r...

By resetting your watch to the factory settings, you will erase all data stored on the smartwatch. This data cannot b...

Open the Wear OS by Google app and scroll down to Advanced Settings.  Tap the Forget Watch button at the bottom of t...