• How can I purchase a Citizen eGift card? plus icon minus icon
  • You may purchase an eGift card via this LINK.  The eGift cards are available within values of $300 to $600. Please note that it can only be used towards purchases from our direct Citizen website. T... See more
  • When will my order arrive? plus icon minus icon
  • Estimated delivery dates are displayed on each product page. While we aim to process and ship your package as quickly as possible, please allow up to 2 business days* for your order to be processed... See more
  • Is a signature required upon delivery? plus icon minus icon
  • If your order value is $850 or greater, for your protection and to ensure your package arrives safely, a signature will be required upon delivery. If you cannot provide a signature on the day of yo... See more
  • Do you offer discounts? plus icon minus icon
  • We offer 10% off your first order when you sign up to receive email or SMS from CITIZEN.  This discount is valid only on qualifying models; some exclusions apply. As a subscriber, you will receive ... See more
  • Do you price match? plus icon minus icon
  • Price MatchingIf you buy a qualifying watch from Citizenwatch.com/us, and find the exact same watch for less at an  authorized online retailer (with the exception of any Outlet), a price match requ... See more
  • What shipping options are offered on Citizenwatch.com? plus icon minus icon
  • We are pleased to offer the following shipping options: Standard Shipping (Processing time + UPS 2 Day Air) : FREE Premium Shipping (Processing time + Next Day Air): $30.00 For your protection, a... See more
  • What bracelet size should I select when placing my order? plus icon minus icon
  • We are pleased to offer complimentary bracelet sizing with your Citizenwatch.com purchase. To determine your wrist size, print our Wrist Sizing Kit, then wrap the strip around your wrist, or use a ... See more