Our complimentary bracelet sizing service

We are pleased to provide complimentary bracelet sizing as an exclusive service with your purchase on Citizenwatch.co...

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Can you change my shipping method?

After an order has been submitted, we are unable to change the shipping method selected.  

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I ordered incorrect watch and need to change.

After an order has been submitted, our system does not allow for any modifications. 

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I found a watch advertised for cheaper elsewhere.

We do offer price matching. If you buy a qualifying watch from our direct website, and find the exact same watch for ...

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What is the status of my order?

We try our very best to ship orders (placed before 2pm ET) that do not require bracelet band sizing, on the same day....

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I want to change my payment method.

After an order has been submitted, for the security of our consumers and for the company, we are unable to manually c...

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When will my order ship?

We try our very best to ship orders (placed before 2pm ET) that do not require bracelet band sizing, on the same or f...

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Do you ship to Puerto Rico?

Due to logistical challenges, we are no longer able to ship to Puerto Rico.  Citizenwatch.com ships to addresses in t...

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When will my order arrive?

Estimated delivery dates are displayed on each product page. While we aim to process and ship your package as quickly...

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Is a signature required upon delivery?

If your order value is $850 or greater, for your protection and to ensure your package arrives safely, a signature wi...

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Do you offer discounts?

Yes, when you sign up to our newsletters or when you sign up to receive SMS text messages, we offer a10% off your fir...

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Do you offer price match?

Yes, we do offer price matchingIf you buy a qualifying watch from our direct website, and find the exact same watch f...

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What shipping options are offered ?

We are pleased to offer the following shipping options: Standard Shipping (Processing time + UPS 2 Day Air) : FREE P...

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What bracelet size should I select when placing my order?

We are pleased to offer complimentary bracelet sizing with your Citizenwatch.com purchase. To determine your wrist si...

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CITIZEN NY Flagship Store

Located in Manhattan’s premier shopping destination on 5th Avenue, steps from Rockefeller Center, our CITIZEN NY Flag...

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