Placing an Order

In appreciation and gratitude for your service, we are pleased to offer healthcare workers, military employees & vete...

Yes, we offer price adjustments.If, within 14 days of your shipment date, we lower the price of a watch you purchased...

We are pleased to offer complimentary bracelet sizing as an exclusive service with your purchase on citizenwatch.com....

After an order has been submitted, we are unable to change the shipping method selected.  

After an order has been submitted, our system does not allow for any modifications. 

We do offer price matching. If you buy a qualifying watch from our direct website, and find the exact same watch for ...

We try our very best to ship orders (placed before 2pm ET) that do not require bracelet band sizing, on the same day....

After an order has been submitted, for the security of our consumers and for the company, we are unable to manually c...

We try our very best to ship orders (placed before 2pm ET) that do not require bracelet band sizing, on the same or f...

Yes, we ship to Puerto Rico. Including addresses within the continental U.S., Alaska and Hawaii.     

Estimated delivery dates are displayed on each product page. While we aim to process and ship your package as quickly...

If your order value is $850 or greater, for your protection and to ensure your package arrives safely, a signature wi...

When you sign up for our newsletter or SMS updates, you’ll receive a 10% off promo code for your first purchase on ou...

Yes, we do offer price matching.If you buy a qualifying watch from our direct website and find the exact same watch f...

We are pleased to offer the following shipping options: Standard Shipping (Processing time + UPS 2 Day Air) : FREE P...

We are pleased to offer complimentary bracelet sizing with your Citizenwatch.com purchase. To determine your wrist si...

Located in Manhattan’s premier shopping destination on 5th Avenue, steps from Rockefeller Center, our CITIZEN NY Flag...

For delivery in time for Valentine’s Day (by 2/13), order by: Friday, 2/6, midnight: bracelet sizing + free 2nd day s...

If an order is placed without signing into your account and is completed as a guest, we’re unable to link it to your ...

Orders placed on citizenwatch.com/us can only be shipped to addresses within the US including Alaska, Hawaii and Puer...