Syncing and Troubleshooting – Citizen Watch America

How do I know my software for my smartwatch is updated?

Access the Settings then System Menu on your watch. Tap About then System Updates to see if you are running the latest version. If your operating system is running on the latest, your watch will in... See more

Why did my update download fail?

If your watch does not complete an update, try the following: Be sure you are connected to a strong Wi-Fi signal Prevent interference by disabling Bluetooth Ensure you have at least 50% battery li... See more

Why does my watch keep disconnecting even though I'm in Bluetooth range of my phone?

Confirm the phone is on, that it is not in airplane mode and there there is data or Wi-Fi connection Make sure Bluetooth is turned on Be sure that the app is open and shows the device as Connected... See more

How do I factory reset my device?

If you continuously encounter issues that aren’t solved by other troubleshooting methods, you may need to disconnect and reset your watch. Because a factory reset removes all previous settings and ... See more

Can I re-pair the same smartwatch with the app?

After your device has been reset and removed from Bluetooth, you can re-pair it with the Citizen Connected app. To do this, tap the watch icon at the top right and select Add New Watch to go throug... See more

Why does my device show High Temperature detected?

If the interior temperature of your device exceeds the normal operating range, your device will protect its internal components by attempting to regulate its temperature. If this occurs, you might ... See more