AS OF OCTOBER 26, 2023
Note: This process is intended for existing users who purchased their smartwatch between April 2023 and September 2023.
The updated watchfaces have been optimized to enhance...
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When pairing your CZ Smart Gen2 touchscreen smartwatch you do not have to add a passcode for the watch. If you do add a passcode it will require you to enter the passcode every time the watch scre...
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If you want to change the wrist orientation of your smartwatch follow these simple steps from your touchscreen watch:
1) Swipe down from the top of the screen to see the settings menu
2) Tap the ge...
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At this time, the touchscreen models are only available for use in the US, CA, UK, Ireland and Mexico. However, if purchased in the available markets and taken to another country it will function...
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Access the Settings then System Menu on your watch. Tap About then System Updates to see if you are running the latest version. If your operating system is running on the latest, your watch will in...
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If your watch does not complete an update, try the following:
Be sure you are connected to a strong Wi-Fi signal
Prevent interference by disabling Bluetooth
Ensure you have at least 50% battery li...
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Confirm the phone is on, that it is not in airplane mode and there there is data or Wi-Fi connection
Make sure Bluetooth is turned on
Be sure that the app is open and shows the device as Connected...
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If you continuously encounter issues that aren’t solved by other troubleshooting methods, you may need to disconnect and reset your watch. Because a factory reset removes all previous settings and ...
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After your device has been reset and removed from Bluetooth, you can re-pair it with the Citizen Connected app. To do this, tap the watch icon at the top right and select Add New Watch to go throug...
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If the interior temperature of your device exceeds the normal operating range, your device will protect its internal components by attempting to regulate its temperature. If this occurs, you might ...
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