How do I change the wrist orientation on my Gen2 touchscreen smartwatch?

If you want to change the wrist orientation of your smartwatch follow these simple steps from your touchscreen watch:...

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Why did my update download fail?

If your watch does not complete an update, try the following: Be sure you are connected to a strong Wi-Fi signal Pre...

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How do I factory reset my device?

If you continuously encounter issues that aren’t solved by other troubleshooting methods, you may need to disconnect ...

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Can I re-pair the same smartwatch with the app?

After your device has been reset and removed from Bluetooth, you can re-pair it with the Citizen Connected app. To do...

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