Syncing and Troubleshooting

AS OF OCTOBER 26, 2023 Note: This process is intended for existing users who purchased their smartwatch between April...

When pairing your CZ Smart Gen2 touchscreen smartwatch you do not have to add a passcode for the watch.  If you do ad...

If you want to change the wrist orientation of your smartwatch follow these simple steps from your touchscreen watch:...

Access the Settings then System Menu on your watch. Tap About then System Updates to see if you are running the lates...

If your watch does not complete an update, try the following: Be sure you are connected to a strong Wi-Fi signal Pre...

If you continuously encounter issues that aren’t solved by other troubleshooting methods, you may need to disconnect ...

After your device has been reset and removed from Bluetooth, you can re-pair it with the Citizen Connected app. To do...