Cardio Fitness

My heart rate is not properly tracking. How can I fix this?

Make sure you are wearing your smartwatch higher and tighter on the arm with the sensors flat against your skin abov...

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How often should I wear my watch to get a Cardio Fitness reading?

If you’re wearing your watch continuously throughout the day, you should get a reading within 24 hours. If you wear y...

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Sleep

Can my smartwatch track my sleep?

Sleep tracking is only available via the Wellness app. Or Access through download third-party sleep tracking apps by ...

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My watch is too bright at night and notifications are waking me up. How can I track sleep without worrying about my watch interrupting it?

Just like your phone, your watch has a Do Not Disturb Mode. Simply swipe down to access the Quick Settings, and enabl...

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Activity

There are lots of options for activity tracking on my watch, what makes this stand out?

While there are many different ways to track everything from steps to a full workout, Citizen has provided you with a...

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Why won’t my watch take calls, even though I enabled it to?

In addition to enabling call audio on watch, Huawei users also need to enable it on their phone: Settings -> Accessib...

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How do I turn the sound off on my smartwatch?

To disable sound alerts, swipe down and tap the speaker icon. When it’s no longer highlighted, your watch will only v...

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Does my Gen1 smartwatch have a microphone and/or speaker?

Your Gen1 Touchscreen smartwatch has both a microphone and speaker. 

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How do I use Bluetooth headphones with my smartwatch?

From the watch face, swipe down from the top of the screen. Tap the gear icon to access Settings. Tap Connectivity to...

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How do I listen to and store music on my smartwatch?

To store music on your smartwatch, you must have a paid music subscription. Download the watch app for your preferred...

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Why is my touchscreen not responding to taps in water?

When a majority or the entirety of your smartwatch is wet, the screen can have trouble picking up specific promptings...

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Is my smartwatch water resistant?

This product has waterproof for use in everyday life. It resists water such as sweat in daily life, splash during fac...

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How do I turn off GPS on my smartwatch?

To turn off location and GPS tracking for your watch and phone, open Settings in your watch, then tap Connectivity. S...

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Do I have to wear my watch to bed to log a sleep session?

Yes, in order to accurately track your sleep you need to wear your device for the session.  

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What features are available in the Wellness app?

Sleep Tracking, Activity, and Cardio Fitness.  All three can be accessed from the Wellness watch app, and Sleep and A...

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How do I download apps on my smartwatch?

The Google Play Store lets you download watch apps and watch faces to your smartwatch to expand and personalize your ...

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