Technical Specifications and Customization

Does my Gen2 Touchscreen Smartwatch have a microphone and/or speaker?

Yes, your Gen2 smartwatch has a microphone and speaker.  You can take a receive phone calls.  You can ask Alexa a que...

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What connections are included?

Connections include: Bluetooth Wi-Fi GPS NFC

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What are the sensors on my Gen2 Touchscreen smartwatch?

Sensors include: Gyroscope Altimeter Barometer Accelerometer Heart rate sensor SP02 Ambient light sensor

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How do I change the data points on my watch face?

On the watch: If your watch face can be customized to change the information featured on your watch face, press and h...

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How can I save a customized watch face design?

Open the app. Tap on your watch in the app, then select tap to customize to select options. Tap the check mark to sav...

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Notifications

How do I turn on Do Not Disturb?

When Do Not Disturb is enabled, your watch will not vibrate, but you will still receive notifications. To enable, swi...

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Battery and Charging

How do I charge my smartwatch?

Ensure you are using the included charger. Do not use a USB hub, USB splitter, USB y-cable, battery pack or other per...

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How can I tell if the smartwatch is charging?

A lightning bolt will be visible on the watch screen. You can also swipe down to see a lightning bolt next to your ba...

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Why is my watch not charging even though it is attached to the charger?

Be certain that your watch charging rings are clean and free of debris Ensure the silver pins that are on the charge...

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Why won't the battery charge past a certain percentage?

Allow your Gen 2 watch to completely run out of battery then charge it completely. After it is at 100%, press and hol...

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My watch is on the charger but I don't see a charging symbol.

The watch is not detected if the charging symbol (lightning bolt) is not visible. Try the below: Put the watch back ...

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Gen 2 Wellness Watch App

Where can I see my extended tracking history in the Gen 2 Wellness watch app?

The Gen 2 Wellness watch app showcases select traking history by swiping down within any of the main pages for the fe...

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Third Party Applications

What is the best way to listen to and store music on my smartwatch?

A paid music subscription is requried to store music on your watch. Download the watch app and log into your preferre...

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