Technical Specifications and Customization

What is NFC and how is it used on my Gen2 Touchscreen Smartwatch?

NFC is communication protocol available on your Citizen CZ Smart Gen2 Touchscreen smartwatch.  Any app that is compat...

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Is my Gen2 Touchscreen smartwatch water resistant?

  Citizen CZ Smart Gen2 has a water-resistance rating of IPX6 under IEC standard. Your Citizen CZ Smart Gen2 smartwa...

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How do I customize my watch face on my CZ Smart Gen2 Touchscreen smartwatch?
What features are included on the CZ Smart Gen 2 Sport and Casual Touchscreen watches?
Does my Gen2 Touchscreen Smartwatch have a microphone and/or speaker?

Yes, your Gen2 smartwatch has a microphone and speaker.  You can take a receive phone calls.  You can ask Alexa a que...

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Notifications

How do I change the notifications I receive on my CZ Smart Gen 2 watch?

You can edit specific app notifications directly from your watch by accessing the Citizen Connected app, tapping on y...

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How do I turn on Do Not Disturb?

When Do Not Disturb is enabled, your watch will not vibrate, but you will still receive notifications. To enable, swi...

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How come I'm not receiving notifications on my smartwatch?

For Wear OS 3 devices, in order for notifications to work properly, please make sure all of the requirements listed b...

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Battery and Charging

How do I charge my smartwatch?

Ensure you are using the included charger. Do not use a USB hub, USB splitter, USB y-cable, battery pack or other per...

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How can I tell if the smartwatch is charging?

A lightning bolt will be visible on the watch screen. You can also swipe down to see a lightning bolt next to your ba...

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Why is my watch not charging even though it is attached to the charger?

Be certain that your watch charging rings are clean and free of debris Ensure the silver pins that are on the charge...

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Why won't the battery charge past a certain percentage?

Allow your Gen 2 watch to completely run out of battery then charge it completely. After it is at 100%, press and hol...

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My watch is on the charger but I don't see a charging symbol.

The watch is not detected if the charging symbol (lightning bolt) is not visible. Try the below: Put the watch back ...

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Gen 2 Wellness Watch App

What is available in the Gen 2 Wellness watch app?

Your CZ Smart Gen 2 watch tracks a number of key metrics from steps and sleep (and related goals), to heart rate peri...

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Where can I see my extended tracking history in the Gen 2 Wellness watch app?

The Gen 2 Wellness watch app showcases select traking history by swiping down within any of the main pages for the fe...

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Third Party Applications

How do I download 3rd Party Apps on my Gen2 Touchscreen Smartwatch?

The Google Play Store let's you download watch app and watch faces to your smartwatch to expand and personalize your ...

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What third party apps are available for download on my CZ Smart Gen 2 watch?

Your CZ Smart watch comes pre-loaded with Wear OS by Google (compatible with iPhone and Android) and apps available v...

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What is the best way to listen to and store music on my smartwatch?

A paid music subscription is requried to store music on your watch. Download the watch app and log into your preferre...

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