Citizen Watch US

In appreciation and gratitude for your service, we are pleased to offer healthcare workers, military employees & vete...

Yes, we offer price adjustments.If, within 14 days of your shipment date, we lower the price of a watch you purchased...

We are pleased to offer complimentary bracelet sizing as an exclusive service with your purchase on citizenwatch.com....

After an order has been submitted, we are unable to change the shipping method selected.  

After an order has been submitted, our system does not allow for any modifications. 

We do offer price matching. If you buy a qualifying watch from our direct website, and find the exact same watch for ...

We try our very best to ship orders (placed before 2pm ET) that do not require bracelet band sizing, on the same day....

After an order has been submitted, for the security of our consumers and for the company, we are unable to manually c...

We try our very best to ship orders (placed before 2pm ET) that do not require bracelet band sizing, on the same or f...

1% for the Planet  Every online sale helps support the environment through our membership with 1% For The Planet.  *1...

Yes, we ship to Puerto Rico. Including addresses within the continental U.S., Alaska and Hawaii.     

Estimated delivery dates are displayed on each product page. While we aim to process and ship your package as quickly...

If your order value is $850 or greater, for your protection and to ensure your package arrives safely, a signature wi...

When you sign up for our newsletter or SMS updates, you’ll receive a 10% off promo code for your first purchase on ou...

Yes, we do offer price matching.If you buy a qualifying watch from our direct website and find the exact same watch f...

We are pleased to offer the following shipping options: Standard Shipping (Processing time + UPS 2 Day Air) : FREE P...

We are pleased to offer complimentary bracelet sizing with your Citizenwatch.com purchase. To determine your wrist si...

Located in Manhattan’s premier shopping destination on 5th Avenue, steps from Rockefeller Center, our CITIZEN NY Flag...

After an order has been submitted, we are unable to update the billing information on an existing order.  This is for...

If you have tracked your order,  UPS will provide the timeframe with it's shipping progress. UPS delays can sometimes...

Once an order has been submitted, we aim to process and ship accordingly. Our system does not allow to hold any order...

If UPS says that the package has been delivered, but you can not find it, The first step is to check all around your ...

If you have received your UPS tracking email, please track your order for a shipping status.  If there is a transit d...

As soon as your order ships, a shipping confirmation email, with UPS tracking details, will be sent to the email prov...

CHECK YOUR ORDER STATUS ONLINE, AT ANY TIME View your Citizen online watch order status HERE at any time by entering ...

On occasion, Order and Shipping Confirmation emails are sent to the spam or junk folders, or appear on the Promotions...

Once an order has been submitted, we have a very limited time to cancel your order. We will try to accommodate your r...

Please CONTACT US with the discount you intended to use and we’ll do our best to make it happen!

We’d be happy to! Just send us a request via our CONTACT US page with the discount/promo code you intended to use and...

All new product launches and top sellers are available for purchase on our direct website. Citizen Watches can also b...

Because we aim to process and ship orders as quick as possible, we can not guarantee any modifications once the order...

I'm sorry to hear that you wish to return your order.  Our wonderful team is here and ready to help you find a differ...

Once your return has arrived to our facility, please allow up to 10 business days for your refund to be processed.  R...

If you are not completely satisfied with your order, every purchase comes with our 30-day, money-back guarantee so th...

Every purchase made on CitizenWatch.com is backed by our 30-day money-back guarantee, giving you peace of mind that y...

If you need to reset your Citizen website login, please select on the forgot password field. You will receive an emai...

As we aim to process and ship orders as quick as possible, we can not guarantee any modifications once the order has ...

When inquiring for an SMS promo code, please use your mobile device. Once on our website, you will receive an alert/p...

One of the services we offer includes a one-time sizing of the bracelet band upon receipt of the order.  Our technici...

To assist you with selecting the Citizen watch that is right for you, we offer Virtual Try-On. Simply click or tap th...

This is a great question and the size may vary due to your fit and comfort preference. We offer different options to ...

CITIZEN watches vary in material. Please keep in mind that these will impact weight and wear.   Stainless Steel (mos...

At this time, we do not offer engraving services. We suggest contacting your local authorized Citizen retailer/jewele...

Review your latest purchases and make payments in the Klarna app or online. Download the Klarna app: https://www.kla...

  Mineral crystal glass is made from silica and is manufactured using regular tempered glass. This tempering process ...

While the Promaster Diver and other diver watches can withstand hot water temperatures for a short period of time, we...

You may have noticed this somewhat unusual use of Roman numerals on a watch face, with four o’clock represented as ‘I...

Daylight Saving Time (DST) is individually set depending on the area of the U.S. you live in. The four U.S. time zone...

I know my model number If you know your model number, go to www.citizenwatch.com and search or browse for your model....

We are unable to authenticate or provide the value of older or vintage watches as this is not a service that we offer...

Your new Eco-Drive timepiece is specially powered by proprietary ECO-DRIVE TECHNOLOGY, which converts any source of l...

Visit our Setting Instructions page to search for your watch's Setting Instructions guide/manual by model number or c...

Our watches are multifunctional and depending on the caliber it may need to recharge, battery replaced, or need windi...

Metal watch bands will retain their beauty for a long time if proper care is exercised; however, occasional cleaning ...

If you haven’t received your verification code for the My Citizen App, please be sure to check your spam or junk fold...

If you are a U.S. resident, you can register your watch online through our website, or through the My Citizen App, av...

A 5 Year Limited Warranty is valid in the United States.When you purchase a Citizen watch from our website or an auth...

To request a repair or service for your watch, please complete this form in full. A customer care representative will...

To check the status of your repair, please use this link to look up your repair by Repair Number and Repair Zip Code....

Straps, links, and parts may be available for certain Citizen watch models. To find out if a replacement strap or par...

The 9-digit serial number on the back of the watch is unique to each individual piece, as it reflects the manufacture...

This depends. If the watch you are interested in is designed with a bracelet band, generally, interchangeable straps ...

To locate your CITIZEN watch battery information, search below by your watch's Model or Caliber (Movement) number:   ...

The only difference between the Satellite Wave and Atomic is that the Satellite Wave receives the signal from a Satel...

It is easy to customize your Hybrid Gen2 Dials on you Citizen Connected App. This quick video will provide a step by ...